Sales Support Specialist

Technologent; Irvine (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Technologent in Irvine, CA is seeking a Sales Support Specialist to provide operational and administrative support to the sales organization. This role ensures accurate order processing, CRM maintenance, and excellent customer service.

The ideal candidate has 5-10 years of experience in sales support, strong communication skills, and proficiency with NetSuite and CRM tools. You will collaborate with marketing, logistics, and finance to enable sales success and customer satisfaction.

Qualifications

• 5+ years of experience in sales support or sales operations.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• Experience with CRM and ERP systems preferred.

Responsibilities

• Handle order processing, CRM data maintenance, and inventory tracking.
• Prepare sales reports, presentations, and performance documentation.
• Assist in contract reviews and ensure policy compliance.
• Respond to customer inquiries and coordinate order fulfillment.
• Generate quotes and proposals with accurate pricing and terms.
• Analyze sales data to identify trends and support forecasts.

Skills

Sales support

CRM proficiency

Data analysis

Microsoft Office

Interpersonal communication

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

NetSuite

CRM platforms

Sales tools

Job description

• Role: Sales Support Specialist

The Opportunity

We are seeking a Sales Support Specialist to provide comprehensive operational and administrative support to our sales organization. This role is critical to ensure smooth sales operations, accurate order processing, and exceptional customer service. The ideal candidate is detail-oriented, proactive, and highly organized — someone who thrives in a fast-paced environment and enjoys collaborating with cross-functional teams to enable sales success and enhance customer experience.

Experience: 5-10 Years

Work Location: Irvine, CA

Project Duration: Full Time

Sales Operations & Administration

• Support the sales team with administrative tasks, including order processing, CRM data maintenance, and inventory tracking.
• Prepare and manage sales reports, presentations, and documentation to ensure accurate tracking of sales activity and performance.
• Assist in contract reviews and documentation to ensure compliance with company policies and customer expectations.

Customer Support & Engagement

• Respond to customer inquiries, provide product information, and ensure timely resolution of issues.
• Coordinate with internal teams to ensure accurate and timely order fulfillment and customer satisfaction.

Quotations & Proposals

• Prepare accurate and competitive quotes and proposals, incorporating proper pricing, terms, and conditions.
• Collaborate with sales and finance teams to ensure consistency and compliance in proposal submissions.

Sales Reporting & Analysis

• Generate and analyze sales reports to monitor KPIs, identify trends, and provide actionable insights.
• Assist in developing sales forecasts and contribute to the preparation of annual sales budgets.

Collaboration & Enablement

• Work closely with marketing, logistics, finance, and other departments to ensure seamless execution of sales activities.
• Provide ongoing support to sales representatives in the use of CRM and sales enablement tools.
• Conduct or coordinate training sessions for the sales team on new tools, processes, or product updates.

Market & Competitive Insights

• Gather market intelligence on industry trends, competitor activities, and customer preferences.
• Support the sales team in developing targeted strategies to improve performance and customer engagement.

Required Skills & Experience

• Proven experience in sales support or customer service within a fast-paced, team-oriented environment.
• Familiarity with NetSuite, CRM platforms, and other sales tools preferred.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills; able to interface effectively with customers and internal teams.
• Analytical mindset with the ability to interpret data and provide insights for sales growth.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools.
• Understanding of Technologent’s product and service offerings a plus.
• Candidates must have proven industry experience and have previously held similar roles with an IT Reseller, Distributor, or Manufacturer.

Education & Background

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in sales support, sales operations, or a related function.

Annual Salary Range is $100,000 to $130,000 depending on experience. The compensation range reflects the Company’s reasonable expectations at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. [This role may also be eligible to participate in a discretionary incentive program, subject to the rules governing the program]

Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations, please contact us at

Technologent is a Global Provider of Edge-to-Edge Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure, business continuity, data protection, service automation and orchestration, continuous intelligence, monitoring, connectivity, collaboration and cybersecurity. These practices are supported by our professional services, digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs, we enable your organization to be more agile, responsive and competitive. Technologent empowers your company to ascend to the next level in IT.

Headquartered in Irvine, CA, Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent, organizations benefit from the highest caliber of professionals, committed to delivering exceptional business outcomes backed by unmatched service and support.