Sales Support Specialist

Airgas; Hammond (IN); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision plans

401k with company match

Paid time off

Job summary

Airgas is hiring a Sales Support Specialist in Hammond, IN to partner with the sales team and advance customer service excellence. You will support order entry, quotations, account setup, and full order lifecycle management in a fast-paced environment.

The role requires 3+ years of customer service, strong communication, and ERP/CRM proficiency; benefits include comprehensive plans, 401(k) with company match, tuition assistance, and paid time off. On-site schedule, Monday–Friday.

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience.
• Effective verbal and written communication across departments and with external partners.
• Strong organizational skills with attention to detail and precision.
• Proficiency in Microsoft Office/Google Suite; ERP/CRM experience preferred (SAP, Salesforce).
• Ability to manage multiple tasks with prioritization and take initiative.
• Creative problem-solving to meet customer needs and timelines.
• Growth mindset and eagerness to learn within Airgas.
• Experience supporting inclusive environments and collaborating across teams.

Responsibilities

• Partner with outside sales and branch teams by providing administrative support such as order entry, quotations, and account setup.
• Manage full order lifecycle including processing, modifications, and cancellations with real-time tracking.
• Monitor back-order statuses and communicate timelines, providing delivery proof to stakeholders.
• Collaborate with logistics teams and vendors to meet customer needs with precision.
• Serve as a main point of contact for internal and external inquiries, resolving issues with first-contact resolution where possible.
• Identify opportunities to improve internal processes and align workflows for efficiency.
• Support Sales Support Manager through cross-training and collaboration.
• Develop relationships with vendors to confirm product availability and transparent pricing for clients.

Skills

Customer service

Communication

Organization

MS Office/Google Suite

ERP/CRM (SAP, Salesforce)

Task prioritization

Initiative

Problem solving

Growth mindset

Collaborative work

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

SAP

Salesforce

Job description

R10097040 Sales Support Specialist (Open)

Location: Hammond, IN - Retail shopSouth Chicago Heights, IL - Filling industrial

How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Sales Support Specialist in Hammond, IN

We are looking for you !

Targeted Salary Range: $27 - $30 per hour

On site office hours: Monday - Friday, 7:30 AM – 4:00 PM or 8:00 AM – 4:30 PM

Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

Early Access: Your benefits start after just 30 days of employment

Airgas, an Air Liquide company, is looking for a Sales Support Specialist to partner with our sales team and advance our customer service excellence. In this role, you will support and facilitate the administrative and operational needs of the sales department, assisting with various aspects of the back-end sales process. We are looking for a dedicated professional who thrives in a collaborative environment and is eager to contribute to the success of our regional goals.

Partner for Success: Support our outside sales and branch teams by providing thorough administrative assistance, including order entry, quotation generation, account set-up, and more.

Manage the full order lifecycle: including processing, modifications, and cancellations, while ensuring real-time tracking accuracy.

Monitor and resolve back-order statuses, proactively communicating timelines and providing formal proof of delivery to stakeholders.

Build Alignment: Work closely with our logistics teams and vendors to ensure that customer needs are met with excellent precision and care.

Nurture Relationships: Serve as a point of contact for both internal and external customer inquiries, ensuring every interaction is handled with a supportive and helpful approach. This includes resolving complex customer inquiries and order discrepancies with a focus on first-contact resolution.

Pioneer Improvements: Contribute to the success of our internal processes by identifying opportunities to align our workflows for better efficiency.

Support Leadership Continuity: Engage in cross-training to partner with and provide collaborative support for the Sales Support Manager, ensuring team stability and shared knowledge.

Cultivate Vendor Connections: Research products and nurture external vendor relationships to partner on product availability and confirm transparent pricing for our clients.

________________________Are you a MATCH?

Required Qualifications And CompetenciesRequired Qualifications:

• High School Diploma or GED is required.
• 3+ years of customer service experience.
• Thorough Communication: Effective verbal and written skills to help build alignment across departments and with external partners.
• Dedicated Organization: A thoughtful approach to tasks with a high level of attention to detail and precision.
• Proficiency in Microsoft Office/Google Suite and experience with ERP and CRM software are preferred (SAP, Salesforce, etc.)
• Agility in Tasks: An ability to prioritize needs and manage multiple workflows with care and precision.
• Proactive Initiative: A collaborative spirit with the ability to work with focused initiative to meet team timelines.
• Creative Problem-Solving: Detailed product research capabilities to find the best solutions for our customers.
• Growth Mindset: A positive attitude and a sincere eagerness to learn and grow with the Airgas family.
• Inclusive Collaboration: Experience supporting inclusive environments and the ability to foster understanding across various personalities and teams.

Preferred Qualifications:

• A background in the Packaged Gas/Welding Supply industry is a plus.
• An associate’s degree or equivalent professional experience; we value the unique perspective you bring to the team.

________________________

Benefits

• We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.
• Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

_________________________

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

_________________________

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].