Sales Support Specialist

Maharam; Georgia; On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Life insurance

Disability insurance

Paid time off

Retirement plan

Employee stock purchase plan

Job summary

Maharam is seeking a Sales Support Specialist/Inside Sales partner to support our localized sales team. You will assist clients via phone, email, and showroom visits, manage inquiries and orders, and support representatives with project-related tasks.

The role requires strong customer service, excellent communication, and the ability to multi-task in a fast-paced environment. A bachelor’s degree and 2–4 years of experience are preferred.

Qualifications

• Well honed in person customer service experience.
• Superior telephone skills.
• Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems.
• Organized and able to multi task.
• Desire to work as part of a team.
• Excellent communication skills both written and verbal.
• Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions.

Responsibilities

• Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
• Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
• Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
• Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.

Skills

Customer service

Telephone skills

Communication

Teamwork

MS Office

Problem solving

Education

Bachelor’s degree or equivalent

2-4 years customer service experience

Tools

MS Office

Job description

Why join us?

Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Summary

Inside component of “localized” sales team: Sales Support Specialist and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.

Essential Functions

• Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
• Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
• Assist reps as inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
• Perform miscellaneous duties include local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.

Magnitude and Relationship Reporting

This position reports to a Sales Support Manager.

Contacts Inside and Outside the Organization

This position has contact with clients; Internal departments including: resource management, sample fulfillment, quality assurance, credit, and others; local sales reps; and sales coordinators in other offices as needed for samples and project follow-up.

Knowledge And Skills

• Well honed in person customer service experience.
• Superior telephone skills.
• Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems.
• Organized and able to multi task.
• Desire to work as part of a team.
• Excellent communication skills both written and verbal.
• Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions.

Education And Experience

A bachelor’s degree or equivalent, preferred.

2-4 years customer service experience.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $24.76 - $30.96. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. The company offers a full spectrum of benefits including Health, Dental, Health Care Spending Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation, Sick time, and Parental Leave), Holidays, Retirement, Employee Stock Purchase in addition to other special perks reserved for our associates.

This posting is for an existing position that is currently open.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].