Sales Support Specialist

Dixon Valve & Coupling Company LLC; Chestertown (MD); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Training opportunities

Paid vacation

Gym reimbursements

Job summary

The Dixon Group, based in Chestertown, MD, is seeking a Sales Support Specialist to work with the Regional Sales Manager to drive sales initiatives, coordinate training, support new product launches, and manage key customer relationships.

The ideal candidate will have 1–2 years in customer service or sales, with 3–5 years in industrial sales preferred, and strong communication skills. Salesforce or similar CRM experience is a plus; role is on-site with standard business hours.

Qualifications

• 1–2 years of experience in customer service, sales, and/or data analysis is required.
• 3–5 years of experience in industrial sales is preferred.
• Strong written and verbal communication skills and the ability to build lasting customer relationships.

Responsibilities

• Make outbound sales calls to select customers to promote products and services.
• Research and identify sales and product trends, providing actionable analysis to the sales team.
• Coordinate and track growth programs for key distributors.
• Take responsibility for special projects, research, and administrative assignments as needed.
• Utilize Dixon's CRM program to accurately record and communicate customer interactions.
• Participate in regional calls, meetings, and training coordination efforts.
• Provide daily operational guidance, performance feedback, and workflow management.
• Coordinate project-based pricing and quotes.

Skills

Customer service

Sales

Interpersonal skills

Education

Bachelor's degree preferred

Tools

Salesforce

CRM software

Job description

Chestertown, MD 21620
Chestertown, MD, USA

Description

Sales Support Specialist
Location: 1 Dixon Square, Chestertown, MD 21620
Work Hours: 8:00 AM - 5:00 PM, Monday through Friday
Pay Range: $22.00 - $32.00/Hour

Make the Right Connection—Build Your Career with Dixon!

The Dixon Group is looking for a Sales Support Specialist to join our team in Chestertown, MD! In this role, you will work closely with the Regional Sales Manager to drive sales initiatives, coordinate training, support new product launches, and manage key customer relationships. The ideal candidate will possess strong communication skills, a background in customer service or sales, and the ability to navigate CRM systems effectively. If you are an organized, customer-focused professional who thrives in a dynamic team environment, we want you on our team!

At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Make outbound sales calls to select customers to promote products and services.
• Research and identify sales and product trends, providing actionable analysis to the sales team.
• Coordinate and track growth programs for key distributors.
• Take responsibility for special projects, research, and administrative assignments as needed.
• Utilize Dixon's CRM program to accurately record and communicate customer interactions.
• Participate in regional calls, meetings, and training coordination efforts.
• Providing daily operational guidance, performance feedback, and workflow management.
• Coordinate project based pricing and quotes.

What We’re Looking For:

• Bachelor's degree preferred; high school diploma or equivalent required.
• 1 to 2 years of experience in customer service, sales, and/or data analysis (required).
• 3 to 5 years of experience in industrial sales is preferred.
• Strong interpersonal skills with an outgoing, positive, and professional attitude.
• Excellent written and verbal communication skills.
• Proven ability to establish and build lasting customer relationships.
• Strong time management skills and exceptional attention to detail.
• Self-starter with high motivation and strong work ethic.
• Proficient with Microsoft Office applications; prior experience with Salesforce or similar CRM software is a plus.

What We Offer:

• Medical, dental, and vision insurance for you and your family
• Training opportunities
• Paid vacation, PTO, and holidays
• Gym reimbursements, and more!

Who We Are: The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment.

Join us and be a part of a team that values your contributions and supports your goals!

We do not provide sponsorships to work in the United States.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.