Sales Support Specialist

Protomiq; Chapel Hill (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Protomiq in Chapel Hill, NC, is seeking a Sales Support Specialist to enable the outside sales team by handling admin, proposals, contracts, and CRM updates.

You will interact with internal teams, ensure timely responses to inquiries, and contribute to reporting and forecasting. A degree in Business or Marketing and 1+ years in sales support are preferred.

Qualifications

• Associate's or Bachelor's degree in Business, Marketing, or related field.
• 1+ year of sales support, customer service, or administrative experience in tech.
• Strong organizational and time-management skills with multi-priority ability.
• Excellent written and verbal communication.
• Proficient in Microsoft Office, especially Excel, Outlook, PowerPoint.
• CRM experience with Salesforce or Microsoft Dynamics preferred.
• Attention to detail and accuracy.
• Ability to work independently and with cross-functional teams.
• Administrative mindset with problem-solving abilities.

Responsibilities

• Support outside sales reps with daily admin tasks.
• Prepare proposals, presentations, and sales documentation.
• Process customer contracts accurately and coordinate fulfillment.
• Maintain and update customer information, sales activities, and opportunities in CRM.
• Respond to customer inquiries regarding products, pricing, order status, and account information.
• Assist with contract preparation and sales documentation.
• Generate sales reports, forecasts, and performance metrics.
• Maintain product knowledge and stay informed on company offerings and industry trends.
• Support special projects and perform other duties as assigned.

Skills

Organizational skills

Time management

Communication

Independent work

Problem-solving

Cross-functional collaboration

Education

Associate's or Bachelor's degree in Business/Marketing

Tools

Excel

Outlook

PowerPoint

Salesforce

Microsoft Dynamics

Job description

About Protomiq?

At Protomiq, we believe that the auto dealerships that win are the ones that create better experiences for their customers. That's why we build technology that helps dealers connect with shoppers, turn interest into action, and drive measurable business results. Thousands of dealerships across North America rely on Protomiq's solutions to engage customers, improve performance, and stay competitive in a rapidly evolving market.

Description

About Protomiq?

At Protomiq, we believe that the auto dealerships that win are the ones that create better experiences for their customers. That's why we build technology that helps dealers connect with shoppers, turn interest into action, and drive measurable business results. Thousands of dealerships across North America rely on Protomiq's solutions to engage customers, improve performance, and stay competitive in a rapidly evolving market.

From independent dealerships to some of the largest dealer groups and automotive brands in the industry, Protomiq is trusted by dealerships focused on what comes next. If you're excited by innovation, customer impact, and the opportunity to help shape the future of automotive retail, you'll fit right in.

Working at Protomiq?

At Protomiq, your work matters. We're a team of builders, problem-solvers, and innovators who are passionate about helping our customers succeed. Here, you'll be empowered to move quickly, embrace new ideas, and make a visible impact on the business. We offer competitive compensation, comprehensive benefits, professional development opportunities, and a culture built on collaboration, accountability, and growth.

Position Summary

The Sales Support Specialist provides administrative, operational, and customer support to the outside sales team, enabling sales representatives to focus on developing customer relationships and closing business.

Key Responsibilities

• Support outside sales representatives with daily administrative and operational tasks.
• Prepare proposals, presentations, and sales documentation.
• Process customer contracts accurately and coordinate with internal departments to ensure timely fulfillment.
• Maintain and update customer information, sales activities, and opportunities within the CRM system.
• Respond promptly to customer inquiries regarding products, pricing, order status, and account information.
• Assist with contract preparation, and sales documentation.
• Generate sales reports, forecasts, and performance metrics.
• Maintain product knowledge and stay informed on company offerings and industry trends.
• Support special projects and perform other duties as assigned.

Requirements

• Associate's or Bachelor's degree in Business, Marketing, or a related field preferred.
• 1+ years of sales support, customer service, or administrative experience, preferably in the technology industry.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, especially Excel, Outlook, and PowerPoint.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics is preferred.
• Strong attention to detail and accuracy.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Administrative focused mindset with strong problem-solving abilities.

Preferred Skills

• Experience supporting an outside sales organization.
• Knowledge of technology products, solutions, or IT services.
• Ability to analyze sales data and prepare reports.
• Strong interpersonal skills and a professional demeanor.
• Adaptability in a fast-paced, deadline-driven environment.

Success Measures

• Timely and accurate processing of tasks and daily responsibilities.
• Efficient support of outside sales representatives.
• Accurate CRM data and reporting.
• Strong collaboration with internal teams to improve efficiency.

Work Environment

• Occasional travel may be required for sales meetings or company events.
• Standard business hours with flexibility during peak sales periods.