Sales Support Specialist

Manulife/John Hancock; Boston (MA); Hybrid; USD 62,000 - 103,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Mental health support

Disability insurance

Life and AD&D insurance

Wellness benefits

401(k) with company match

Job summary

Manulife/John Hancock is seeking a Sales Support Specialist in Boston to aid the life insurance pre-sale process, provide product and case design information, and coordinate with internal teams. The role requires licensing through FINRA and state regulations within four months, plus a customer-first mindset and solid sales skills.

The position is hybrid in Boston, offering access to the company’s wellness program and extensive benefits while supporting our producers and customers throughout the

Qualifications

• Excellent phone demeanor and customer service skills.
• Willingness to study and acquire FINRA & Insurance licenses within 4 months of hire.
• Knowledge of financial services is a plus.

Responsibilities

• Support the life insurance pre-sale process with product information and case design.
• Handle outbound/inbound communications and assist with new business and underwriting workflows.
• Collaborate with Sales & Distribution to help achieve sales goals.

Skills

Customer service

Sales acumen

Phone skills

Problem solving

Financial services knowledge

Education

FINRA SIE

Series 6

Series 63

State Insurance Licenses

Job description

The Sales Support Specialist is an exciting opportunity for individuals to join a dynamic team in a company that’s transforming the life insurance business with customer solutions like our innovative wellness program, Vitality, that supports our mission to make life insurance easier to buy, and fun to own. Incumbents will gain life insurance knowledge and technical expertise and be a part of a team that is critical in supporting the Insurance pre-sale process and helping the overall Sales & Distribution team achieve strategic priorities, initiatives, and sales goals.This role will focus on a variety of topics relating to the life insurance sales process, including product information, case design, illustrations, outbound/inbound communications, the new business and underwriting process, and various tools and resources.Who are we looking for?Driven individuals that are eager to impact the sales process.Team players that enjoy working together on solutions that will impact our producers’ and customers’ lives.Willingness to learn and commit to study to achieve the necessary licenses.Eager learners that want to join us in transforming the life insurance industry.Excited colleagues that make working together fun and productive.Have a passion for the value we provide to our producers and customers.Customer-centric mentality.Excellent phone demeanor, strong sales acumen, and customer service skills.Ability to problem solve and be flexible.Knowledge of financial services is a plus!License Requirements:FINRA SIE, Series 6, 63, and State Insurance Licenses, preferred. Will need to acquire licenses within 4 months of hire. Must pass at least one FINRA exam within the first 10 weeks of hire.These licenses are a requirement of the role and need to be acquired in the outlined timeframes to remain in the Sales Support Specialist role.What else does this role offer?FINRA and State Insurance license exam study materials.Reimbursement of any fees associated with the State Insurance Licenses or license renewals.Resources for any continuing education requirements associated.Opportunities to develop a wide breadth of industry knowledge and technical expertise.Opportunity to obtain industry designations, such as the CLU or ChFC.Exposure to numerous internal teams helping to support the life insurance pre- and post-sale process.Opportunity to work in a collaborative, large team environment.Promotion opportunities within the Team and in the company.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion aremore than just words.As part of our global team, we’ll support you in shaping the future you want to seeThe role being advertised is an existing vacancy.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .Referenced Salary LocationBoston, MassachusettsWorking ArrangementHybridSalary range is expected to be between$61,875.00 USD - $103,125.00 USDEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-VerifyCompany: John Hancock Life Insurance Company (U.S.A.)