Sales Support Specialist

Manulife; Boston (MA); Hybrid; USD 62,000 - 103,000; Full time

Benefits offered by this job

License study aids

License reimbursements

CE resources

Industry designations

Promotion opportunities

Collaborative team

Job summary

Manulife is hiring a Sales Support Specialist in Boston to help streamline the life insurance pre-sale process and support the Sales & Distribution team. The role focuses on product information, case design, illustrations, and communications, with licensing obligations within four months of hire.

Ideal candidates are customer-centric, strong communicators with excellent phone skills and a willingness to learn and obtain FINRA and state licenses.

Qualifications

• Strong phone demeanor and customer-service skills.
• Willingness to study to obtain required licenses.
• Knowledge of financial services is a plus.

Responsibilities

• Support the insurance pre-sale process and assist the Sales & Distribution team.
• Provide product information, illustrations, case design, and communications.
• Assist with underwriting and new business processes, and use available tools and resources.
• Coordinate outbound and inbound communications to support producers and customers.

Skills

Sales support

Customer service

Communication

Problem solving

Learning mindset

Education

FINRA SIE / Series 6 & 63, and State Insurance Licenses (to obtain)

Job description

The Sales Support Specialist is an exciting opportunity for individuals to join a dynamic team in a company that’s transforming the life insurance business with customer solutions like our innovative wellness program, Vitality, that supports our mission to make life insurance easier to buy, and fun to own. Incumbents will gain life insurance knowledge and technical expertise and be a part of a team that is critical in supporting the Insurance pre-sale process and helping the overall Sales & Distribution team achieve strategic priorities, initiatives, and sales goals.

This role will focus on a variety of topics relating to the life insurance sales process, including product information, case design, illustrations, outbound/inbound communications, the new business and underwriting process, and various tools and resources.

Who are we looking for?

• Driven individuals that are eager to impact the sales process.
• Team players that enjoy working together on solutions that will impact our producers’ and customers’ lives.
• Willingness to learn and commit to study to achieve the necessary licenses.
• Eager learners that want to join us in transforming the life insurance industry.
• Excited colleagues that make working together fun and productive.
• Have a passion for the value we provide to our producers and customers.
• Customer-centric mentality.
• Excellent phone demeanor, strong sales acumen, and customer service skills.
• Ability to problem solve and be flexible.
• Knowledge of financial services is a plus!

License Requirements

• FINRA SIE, Series 6, 63, and State Insurance Licenses, preferred. Will need to acquire licenses within 4 months of hire. Must pass at least one FINRA exam within the first 10 weeks of hire.

These licenses are a requirement of the role and need to be acquired in the outlined timeframes to remain in the Sales Support Specialist role.

What else does this role offer?

• FINRA and State Insurance license exam study materials.
• Reimbursement of any fees associated with the State Insurance Licenses or license renewals.
• Resources for any continuing education requirements associated.
• Opportunities to develop a wide breadth of industry knowledge and technical expertise.
• Opportunity to obtain industry designations, such as the CLU® or ChFC®.
• Exposure to numerous internal teams helping to support the life insurance pre- and post-sale process.
• Opportunity to work in a collaborative, large team environment.
• Promotion opportunities within the Team and in the company.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion aremore than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Boston, Massachusetts.

Working Arrangement

Hybrid.

Salary range is expected to be between

$61,875.00 USD - $103,125.00 USD.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights

• Family & Medical Leave
• Employee Polygraph Protection
• Right to Work
• E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)