Sales Support Specialist

Deutsche Post; Atlanta (GA); Vor Ort; USD 93.000 - 124.000; Vollzeit

Benefits dieser Stelle

401(k) Match

Stock Purchase Plan

Medical coverage

Vision coverage

Dental coverage

Paid Time Off

Zusammenfassung

Deutsche Post is seeking a Sales Support Manager to optimize the full sales lifecycle from lead generation to aftersales. The role emphasizes data-driven insights, analytics, and strong stakeholder management to enhance customer satisfaction and drive commercial success.

You will coordinate with Sales, Analytics, Legal and Operations across Atlanta, Miami, and Dallas. The position requires 6+ years in Sales Support/Operations, logistics experience preferred, and advanced Microsoft skills.

Qualifikationen

• 6+ years of relevant experience in Sales Support/Sales Operations.
• Experience in logistics or related industry preferred.
• Advanced Microsoft Skills (Excel, PowerPoint, etc.).

Aufgaben

• Partner with Commercial Owners to prevent churn and improve customer retention.
• Deliver data-driven insights to add customer value.
• Bridge insights between Commercial and Analytics to aid decisions.
• Execute post-implementation reviews and monitor satisfaction outcomes.
• Track revenue, churn, pipeline and support improvements.
• Oversee lead generation programs to maximize conversions.
• Support contract lifecycle management and governance compliance.
• Liaise between sales, customers and internal departments.
• Support pre and after sales activities.

Kenntnisse

Sales Operations

Stakeholder management

Data analytics

Communication skills

Team collaboration

Ausbildung

Bachelor's degree in Business, Finance, Accounting, Marketing or related field

Tools

Microsoft Excel

PowerPoint

Jobbeschreibung

Job Title: Sales Support Manager

Job Location: Atlanta, Georgia / Miami, Florida / Dallas, Texas

The Sales Support Manager is a subject matter expert responsible for supporting the full sales lifecycle—from lead generation and contract management to aftersales performance and customer retention. The role requires strong analytical capabilities, stakeholder management, and process excellence to optimize commercial outcomes as it will mainly support strategies to enhance customer satisfaction, enable commercial success, and drive efficient execution across lead generation and after-sales activities. Act as a critical connector between Sales, Analytics, Legal, and Operations to deliver value throughout the customer lifecycle. Candidates can be located in Atlanta, Miami, or Dallas.

Key Tasks:

• Partner with Commercial Owners to proactively prevent churn and improve customer retention
• Deliver differentiated customer value through data-driven insights and analytics
• Bridge insights between Commercial and Analytics teams to drive informed decision-making
• Execute post-implementation reviews and monitor customer satisfaction outcomes
• Track customer performance metrics (revenue development, churn, pipeline health) and support continuous improvement
• Manage lead generation programs and initiatives by overseeing and optimizing leads to maximizing conversion
• Enables Consignee Selling Trips across the US and visiting countries by multiple activities such as project management, track visit effectiveness, ROI, and commercial impact
• Manage Contract LifeCycle management processes ensuring contracts are uploaded, managed and accurately coded, supporting with training and adoption initiatives to improve system usage and ensure compliance with internal policies and governance standards
• Liaison between sales, customers and internal departments
• Support customer problem management and report on results of corrective processes
• Generate and review reports and statistics for supporting customers to analyze and prepare for customer business reviews
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed
• Support project implementation, deployment of systems/solutions, and process improvement
• Support pre and after sales activities

Your skills and experience:

• 6+ years of relevant experience in Sales Support/Sales Operations
• Experience in logistics or related industry preferred
• Advanced Microsoft Skills required (Excel, PowerPoint, etc.)
• Bachelor's degree is desired (Business, Finance, Accounting, Marketing or related field)
• Project Management and Data Analytics skills preferred
• Ability to manage and prioritize multiple projects, work effectively, independently and in a Team environment, and with excellent verbal and written communication skills
• Excellent communication and presentation skills

Pay Range: $93,142.50 – $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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