Sales Support Representative - Work from Home

Scholastic; Roselle (IL); Remote; USD 32,000 - 45,000; Full time

Job summary

A leading publishing company is seeking a Sales Support Representative to work from home, providing key support for book fair activities and ensuring customer satisfaction. The role offers competitive pay, career advancement opportunities, and comprehensive benefits, making it an excellent choice for those with a passion for education and literature.

Benefits

Medical, dental, and vision benefits

50% discount on Scholastic merchandise

Time off program including vacation and personal days

Qualifications

• High school diploma or GED required, BA/BS preferred.
• 2+ years of sales or customer service experience preferred.
• Strong oral and written communication skills.

Responsibilities

• Support book fair activities and manage orders.
• Communicate with customers to ensure exceptional experience.
• Utilize technology for sales and service processes.

Skills

Basic math

Attention to detail

Communication

Customer service

Multitasking

Education

High school diploma or GED equivalent

BA/BS degree

Tools

Microsoft Office

CRM programs

Job description

Sales Support Representative - Work from Home

Pay $15.65 - $21.00 / hour

Employment type Full-Time

Job Description

Req#: R12838 Industry: Publishing Company in the Book Fairs and Educational Products space

Why consider this job opportunity:
- Competitive pay range of $32,500 - $45,000
- Medical, dental, and vision benefits
- Time off program including vacation, personal days, and sick time
- Generous 50% off discount on Scholastic merchandise
- Opportunity for career advancement to roles as Fair Consultants

What to Expect (Job Responsibilities):
- Perform various tasks to support book fair activity across territory team
- Support order management and interact with branch personnel and transportation team
- Provide support for book fair programs, marketing initiatives, and guiding customers to host successful events
- Utilize technology to support sales and service processes
- Communicate with customers to expand relationships and ensure exceptional customer experience

What is Required (Qualifications):
- High school diploma or GED equivalent required, BA/BS degree preferred
- Basic math and computer skills with attention to detail
- Proficiency with Microsoft Office and CRM programs
- Preferred +2 years of sales or customer service experience
- Strong oral and written communication skills
- Ability to remain calm under pressure and multitask
- Evening hours as needed
- Adherence to all local, state, and federal laws

How to Stand Out (Preferred Qualifications):
- Familiarization with children's literature, Book Fairs, and school activities is a plus

#SalesSupport #BookFairs #CustomerService #Teamwork #Communication

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About the company

Find the best books, literary resources and educational solutions for kids at Scholastic, a leader in publishing and education for nearly 100 years.

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