Sales Support Representative - Work from Home

Scholastic; Fenton (MO); Remote; USD 32,000 - 45,000; Full time

Job summary

A leading educational publishing company seeks a Sales Support Representative to work from home. This role involves supporting book fair activities, managing orders, and ensuring customer satisfaction. The position offers competitive pay and benefits, as well as opportunities for career advancement within a respected organization.

Benefits

Medical, dental, and vision benefits

Time off program including vacation, personal days, and sick time

50% discount on Scholastic merchandise

Opportunities for career advancement

Qualifications

• High school diploma or GED required, BA/BS preferred.
• 2+ years of sales or customer service experience preferred.
• Proficiency with Microsoft Office and CRM programs.

Responsibilities

• Perform tasks to support book fair activity including scheduling and collection calls.
• Manage orders and collaborate with teams to address customer expectations.
• Utilize technology for maintaining accurate records.

Skills

Basic math

Computer skills

Communication

Multitasking

Education

High school diploma or GED equivalent

BA/BS degree preferred

Tools

Microsoft Office

CRM programs

Job description

Sales Support Representative - Work from Home

Pay $15.65 - $21.00 / hour

Employment type Full-Time

Job Description

Req#: R12838 Industry: Educational Publishing Company

Why consider this job opportunity:
- Competitive pay range of $32,500 - $45,000
- Medical, dental, and vision benefits
- Time off program including vacation, personal days, and sick time
- Generous 50% off discount on Scholastic merchandise
- Opportunity for career advancement to Fair Consultant role

What to Expect (Job Responsibilities):
- Perform various tasks to support book fair activity, such as scheduling, appointment setting, and collection calls
- Manage order management including fair order follow-up and restocks
- Collaborate with branch personnel and transportation team to address operational concerns and manage customer expectations
- Support book fair programs, marketing initiatives, and event participation strategies
- Utilize technology to maintain accurate sales/service records and prioritize assigned tasks

What is Required (Qualifications):
- High school diploma or GED equivalent required, BA/BS degree preferred
- Basic math and computer skills with attention to detail
- Proficiency with Microsoft Office and CRM programs
- 2+ years of sales or customer service experience preferred
- Strong oral and written communication skills
- Ability to remain calm under pressure and multitask
- Evening hours as needed, depending on location and time zone

How to Stand Out (Preferred Qualifications):
- Familiarization with children's literature, Book Fairs, and school activities
- Demonstrated customer orientation over the telephone
- Ability to cope well with challenging circumstances

#sales #customerservice #bookfair #education #communication

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About the company

Find the best books, literary resources and educational solutions for kids at Scholastic, a leader in publishing and education for nearly 100 years.

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