Sales Support Representative - Residential Builder

Ferguson Enterprises; Mahwah (NJ); On-site; Full time

Job summary

A leading company in the supply industry is seeking a Sales Support Representative to enhance customer service and maintain records. The role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Competitive benefits and a supportive team culture are offered.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

401(k) with Company Match

Mental Health Coverage

Paid Parental Leave

Associate Discounts

Qualifications

• 0-3 years proven experience preferred.
• Showroom product knowledge preferred.

Responsibilities

• Maintain excellent customer service standards.
• Log and retain accurate customer records in Salesforce.
• Coordinate deliveries on behalf of customers.

Skills

Customer Service

Communication

Organization

Time Management

Teamwork

Tools

Salesforce.com

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.

Schedule: 40 hours per week Monday-Friday 8:30am-5:00pm

Responsibilities

• Responsible for maintaining excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above and beyond to address all needs.
• Maintaining customer records by logging and retaining accurate and detailed information in Salesforce.com (CRM).
• Coordinate deliveries on behalf of customers
• All applicants must be highly detail oriented and have outstanding interpersonal skills.
• Demonstrate strong verbal communication skills with the ability to engage guests.

Qualifications

A successful associate will be results oriented, self-motivated, able to meet deadlines, build relationships, and enjoy a team environment, in addition to having the following:

• 0-3 years proven experience preferred.
• Showroom product knowledge preferred
• Team player with a positive attitude
• Communicates well both written and verbally.
• Strong customer service skills
• Organization and time management skills
• Ability to react well in a fast-paced environment & follow through on commitments

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$21.51 - $35.89

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information