Sales Support Representative

srsdistribution; Tempe (AZ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SRS Building Products is seeking a Sales Support Representative to assist the sales process, handle orders, respond to inquiries, and provide administrative support. The role partners with Territory Managers, supports 30+ accounts monthly, and emphasizes customer service and market insights.

The position is office-based in a hybrid environment with occasional travel; requires 2+ years in sales support, strong communication, and experience with CRM tools and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 2+ years in sales support; building material distribution experience preferred.
• Experience in residential roofing product sales to local contractors is a plus.
• Strong communication, organization, and multitasking abilities.
• Bilingual in English and Spanish preferred.

Responsibilities

• Respond to customer inquiries regarding products, pricing, delivery, and order status.
• Process and manage sales orders and maintain detailed records of sales activities.
• Provide administrative support, including reports and presentations.
• Coordinate with internal teams to ensure smooth order execution and delivery.
• Build and maintain strong client relationships to drive satisfaction and loyalty.
• Partner with Territory Managers to support 30+ active accounts monthly and meet sales goals.
• Make outbound sales calls daily and document insights in CRM.

Skills

Sales support

Customer service

Communication

Microsoft Office

CRM basics

Education

High school diploma

Bachelor’s degree in business

Tools

Agility software

Job description

Position Purpose:

The Sales Support Representative at SRS Building Products supports the sales process by managing orders, addressing client inquiries, and providing administrative assistance. This role strengthens contractor relationships, collaborates with Territory Managers to drive growth, and delivers exceptional customer service. Leveraging product knowledge and market insights, the representative offers value-driven solutions that align with regional goals and SRS's commitment to providing "THE BEST & SAFEST" experience.

Key Responsibilities:

• Respond to customer inquiries regarding products, pricing, delivery, and order status.
• Accurately process and manage sales orders and maintain detailed records of sales activities.
• Provide administrative support, including preparing reports and assisting with presentations.
• Coordinate with internal teams to ensure smooth order execution and timely delivery.
• Build and maintain strong client relationships to drive satisfaction and loyalty.
• Partner with Territory Managers to support 30+ active accounts monthly and meet sales goals.
• Make outbound sales calls daily, documenting insights in CRM to drive growth.
• Collaborate with the Credit Team to manage account credit health and order-to-cash processes.
• Support teammates during absences to ensure consistent customer service.
• Monitor competitors and share market intelligence to inform strategy.
• Demonstrate product expertise through quotes, order management, and client consultations.
• Represent SRS at industry events to stay current on trends and expand customer networks.

Direct Manager Direct Reports:

Reports to the Branch Manager; no direct reports. Collaborates with Territory Managers, Sales Support Representatives, and cross-functional teams to drive sales, maintain customer relationships, and ensure operational efficiency.

Travel Requirements:

Travel may be required occasionally for attending trade shows, conferences, and customer visits.

Physical Requirements:

This office-based role involves standard physical tasks such as communicating clearly, using office equipment, and sitting or standing for extended periods. Occasional lifting of up to 25 pounds may be required for handling samples or materials. Visual acuity and manual dexterity are essential. SRS Building Products provides reasonable accommodations in line with ADA guidelines to support all employees in performing these duties effectively.

Working Conditions:

Primarily office-based with standard hours; occasional evening or weekend work may be required to meet deadlines or support clients across time zones. Operates in a hybrid model, requiring adaptability, attention to detail, and strong organizational skills in a fast-paced, collaborative environment.

Minimum Qualifications:

• 2+ years in sales or sales support; experience in building material distribution preferred.
• Proven success in residential roofing product sales to local contractors.
• College degree preferred; construction wholesale distribution experience is a plus.
• Strong communication, organization, and multitasking abilities.
• Exceptional customer service and problem-solving skills.
• Detail-oriented with solid time management and a proactive, entrepreneurial mindset.
• Ethical and trustworthy in all professional interactions.
• Skilled in Microsoft Office (Outlook, Word, Excel); Agility software experience is a plus.
• Familiar with CRM systems for call documentation and customer follow-up.
• Capable of quoting prices, managing orders, and conducting material takeoffs and estimates.
• Able to review and follow up on open orders, credit memos, and quotes.
• Valid driver's license, clean driving record, and reliable transportation.
• Occasional travel to Field Support Center in McKinney, TX.

Preferred Qualifications:

• 3+ years of experience in construction wholesale distribution, especially residential roofing.
• Strong knowledge of building products and the local contractor market.
• Proficient in Microsoft Office (Excel) and CRM platforms like Agility.
• Bilingual in English and Spanish preferred.
• Skilled in building lasting client relationships and negotiating contracts.
• Entrepreneurial mindset with a focus on business growth and opportunity.
• Effective communicator with strong presentation and stakeholder engagement skills.
• Analytical and adaptable, able to manage multiple projects with attention to detail.
• Committed to delivering exceptional customer service.
• Proactive in personal development and continuous improvement.

Minimum Education:

High school diploma or equivalent.

Preferred Education:

Bachelor's degree in business, Marketing, or related field.

Minimum Years Of Work Experience:

Minimum of 2 years' work experience in a Sales Support Representative role in the building material distribution industry, particularly in selling residential roofing products.

Certifications:

None Required

Competencies:

Industry Experience: Proven success in construction wh