Sales Support Representative

Resmed; San Diego (CA); On-site; USD 33,062 - 44,083; Full time

Job summary

ResMed is seeking a Sales Support professional in San Diego to sell ResMed products and solutions within an assigned territory and/or key accounts. You will execute account strategy defined by sales leaders and position products to attain sales objectives.

Develop understanding of customers' business to identify needs, enhance relationships through virtual visits, product demos, educational programs, and problem resolution. Provide single point of contact and document activities in CRM.

Qualifications

• Team player with a strong work ethic and a can‑do attitude.
• Excellence in virtual communication and presentations via webinars and video conferencing.
• Proven experience working in a collaborative environment to achieve goals.
• Motivated, execution and results focus with accountability for improvement and detail.
• Demonstrated ability to provide excellent service internally and externally.
• Self‑starter with leadership qualities.
• Demonstrated ability to develop and build strong customer relationships.

Responsibilities

• Sell ResMed products to assigned customers.
• Execute account strategy to achieve sales quotas.
• Identify customer needs and selling opportunities.
• Enhance relationships through virtual visits, demos, and education programs.
• Position products to improve patient outcomes.
• Grow relationships within accounts and coordinate with account managers.
• Ensure quality customer service and experience.
• Act as the single point of contact to coordinate service incidents and escalate issues.
• Document activities in the CRM system.
• Work with Sales Management to evaluate conditions and trends.
• Develop proactive service plans with Sales Management.

Skills

Virtual communication

Team player

Collaborative environment

Attention to detail

Customer service

Self-starter

Relationship building

Education

BA/BS in business

Job description

Responsibilities

• The primary role of Sales Support professional is to sell ResMed's products and solutions to customers in an assigned territory and/or with specific accounts.
• Execute account strategy as defined by sales leaders by planning and positioning ResMed products and solutions to attain sales objectives and quota.
• Develop an understanding of customers’ business to identify needs and selling opportunities.
• Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in‑services, and problem resolution.
• Position ResMed products and services adoption to improve customer and patient outcomes.
• Develop, and grow customer relationships within assigned accounts and account managers.
• Ensure quality customer service and experience.
• Act as the single point of customer contact to coordinate resolution of service incidents and escalation of technical issues.
• Document activities within the Customer Relationship Management (CRM) system.
• Work closely with the Sales Management team in evaluating business conditions and sales trends.
• Develop and implement a proactive plan that involves service and support with Sales Management.

Qualifications & Experience

Required:

• Team player with a strong work ethic and a can‑do attitude.
• Excellence in all forms of virtual communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies.
• Proven experience working in a collaborative environment to achieve individual and team goals.
• Motivated, execution and results focus with accountability for continuous improvement and attention to detail.
• Demonstrated ability to provide excellent service internally and externally.
• Self‑starter with proven leadership qualities.
• Demonstrated ability to develop and build strong customer relationships.

Desirable:

• 1+ years relevant business experience in B2B sales support; medical device industry experience and knowledge preferred.
• BA/BS in a business discipline or equivalent experience.

Compensation & Benefits

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $27.64/HR + Target Incentive Compensation.