Sales Support Representative

Acosta; Oak Brook (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Acosta is seeking a Sales Support Representative in Illinois to manage vendor orders, confirm accuracy, and uphold pricing commitments while avoiding deductions. The role requires strong communication, interpersonal, and organizational skills to liaise with vendors, customers, and managers.

Responsibilities include reviewing orders, auditing costs, supporting ADW programs, managing invoices, and ensuring compliance with shipping and regulatory requirements across regions.

Qualifications

• High School Diploma/GED.
• 2+ years in business processes, customer service, or office administration preferred.
• Food broker experience preferred.

Responsibilities

• Review orders and forms for accuracy and completeness.
• Audit terms, conditions, allowances, and costs.
• Coordinate with Costco and related accounts to maximize sales and relationships.
• Create and submit invoices and manage vendor communications.
• Ensure correct pricing, currency handling, and documentation across borders.

Education

HS Diploma

Tools

MS Office

Job description

Description The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. Sales Support must possess proven strong communication, interpersonal, and organizational skills to interact successfully with vendors, customers, and managers.

Description The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. Sales Support must possess proven strong communication, interpersonal, and organizational skills to interact successfully with vendors, customers, and managers.

Responsibilities

Primary Responsibilities

• Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.
• Audit all forms and orders to confirm terms, conditions, allowances, and costs.
• Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
• Develop relationship with Costco ICS’s and AB’s.
• Create and submit invoices to Costco accounting portal.
• Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart.
• Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS. Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco.
• Complete Canada registration and Blue Bin/Stewardship forms in according with Canadian government regulations and requirements.
• Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan.
• Complete annual certificate renewals.
• Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders.
• Update internal associates and clients on Costco’s currency exchange rate changes.
• Ensuring vendor’s Demos have been scheduled and performed.
• Tracking, ensuring all materials for each scheduled Demo is available and on site.
• Work closely with BM and AMM group on promotion contracts and confirm actuals after the event.
• Track and deal with member complaints and queries.
• Sending replacement parts out to member when needed.
• Possess a comprehensive knowledge of the Customer’s operation and key competitors.
• Maintaining vendor specific reports outside of the internal system.
• Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.
• Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations.
• Maintain complete AII and SLH files by vendor.
• Meet with Business Managers weekly to review vendors and support tasks.
• Assist backup coverage of BM desk when they are out of the office.
• Assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking.
• Create buydocs/item agreements.
• Create and submit new item setups for internal system.
• Maintain promotion calendar on the regionally shared calendar.
• Purchase samples from Costco and other retailers.
• Deliver samples to buying office.
• Assist with monthly comp shopping.
• Maintain Costco org chart.

Qualifications

Minimum Qualifications-Education and Experience

• High School Diploma/GED
• 2+ year’s business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.
• Proven food broker experience preferred.
• Experience may be substituted for some of the above education.

Minimum Qualifications-Knowledge, Skills And Abilities

• Strong interpersonal, organizational and administrative skills.
• Strong ability to effectively communicate effectively with vendor, customers and team-members.
• Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook).
• Ability to multi-task, attention to detail, strong problem solving with attention to detail.
• Ability to protects and secures all confidential and proprietary information.
• Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency.

Work Environment And Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 15 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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#DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $0.00 - $0.00

Company: ADW Acosta, LLC

Req ID: 36515

Employer Description: USACOSTAEMPLOYER DESC