Sales Support Representative

Bradley Accessories Corporation; Menomonee Falls (WI); Híbrido; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental coverage

PTO and holidays

Professional development & educational

Employee discounts

Fitness reimbursements

Family building benefits

Descripción de la vacante

Watts is seeking a qualified Customer Service professional to manage inquiries, prepare precise quotes, and support sales with technical product knowledge. The role requires strong collaboration with internal teams and cross-functional communication to deliver competitive pricing and customer-focused solutions.

The position starts onsite in Menomonee Falls, WI, with a plan to transition to a hybrid schedule after onboarding.

Formación

• Associate degree in Sales/Business or equivalent experience.
• 5+ years of relevant experience in customer service or sales support.
• Ability to read bid specifications and blueprints.
• Technical knowledge, installation experience or engineering skills.
• Strong computer skills including Microsoft Office Suite and CRM.
• Familiarity with applicable laws, codes, policies, and safety procedures.

Responsabilidades

• Prepare and deliver accurate and timely customer quotations.
• Review and interpret customer specifications and drawings for technical/commercial compliance.
• Collaborate with Product Management and internal teams on discounts, pricing, and configurations.
• Support field sales and reps with product information, technical assistance and quotes.
• Build and maintain strong customer relationships to promote repeat business.
• Handle additional duties as assigned by the Director of Customer Service or management.
• Uphold Watts values of integrity, accountability, continuous improvement and transparency.

Conocimientos

Bid interpretation

Technical aptitude

Pricing awareness

Customer relationship

Educación

Associate degree in Sales/Business or equivalent

Bachelor’s degree in Sales/Business

Herramientas

CRM/Salesforce

Epicor

Quotable

Descripción del empleo

About Watts

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. You're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet’s most valuable resource.

What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

Scope of Position

As a key member of the Customer Service team, this highly motivated individual will be responsible for managing customer inquiries, preparing accurate quotes, and supporting sales efforts. The role requires a strong technical aptitude, the ability to interpret product specifications and engineering drawings, and effective cross‑functional collaboration to deliver competitive pricing and customer-focused solutions. This position will also support and maintain new business opportunities through relationship management, and ongoing customer engagement. The successful candidate will work closely with internal teams to ensure a seamless customer experience while contributing to business growth objectives. This position reports directly to the SSR Supervisor. The role will initially be based onsite in Menomonee Falls, WI to support training and onboarding, with the opportunity to transition to a hybrid work arrangement upon successful completion of the onboarding period.

Primary Job Duties and Responsibilities

• Prepare and deliver accurate and timely customer quotations.
• Review and interpret customer specifications and drawings to ensure proposed products meet technical and commercial requirements.
• Collaborate with Product Management and other internal teams to determine appropriate product discounts, pricing strategies, and configurations.
• Support the field sales team and Bradley Reps by providing product information, technical assistance and quoting support.
• Build and maintain strong customer relationships to promote repeat business and customer satisfaction.
• Assume responsibility for other projects and duties as assigned by Director of Customer Service or Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency).

Required Qualifications

• Associate degree in Sales/Business or equivalent related experience.
• 5+ years of applicable career experience.
• Ability to read bid specifications and blueprints.
• Technical knowledge, installation experience or engineering skills.
• Strong computer skills, including Microsoft Office Suite CRM experience.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre‑employment drug testing as a condition of employment.

Preferred Qualifications

• Bachelor’s degree in Sales/Business or related field.
• Manufacturing / building materials industry experience.
• CRM/Salesforce, Epicor, and Quotable experience preferred.
• 2+ years in lead generation.

General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer‑Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the duties of this position, the employee will work primarily in an office environment. The role requires onsite work at our Menomonee Falls, WI location during the training and onboarding period. Once fully trained and established in the role, the employee will transition to a hybrid schedule of three days onsite, and two days remote per week.

Physical Requirements

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Other Duties

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

Benefits

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs

Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work

At Watts, our culture is team‑oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Equal Employment Opportunity

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law.

Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

About Watts Water

Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world‑class, water‑related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting. We are a $1.9billion global company, listed on the NewYork Stock Exchange (NYSE) with a presence in five (5) continents and twenty‑four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people‑first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation.
Learn more about the Watts way, here.

Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USA Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China Company Size About 5,000 employees Website http://www.watts.com/ http://www.wattsindustries.com/ http://www.wattsasia.com/ Industry Machinery Founded 1874