Sales Support Rep (Req# 1414)

Socket.dev; United States; On-site; USD 26,000 - 33,000; Full time

Job summary

ePlus is seeking a Sales Support Representative to generate new business and grow existing customer activity. You will manage the sales cycle administration and build skills for progression within the team.

In this role, you will place customer POs, follow orders, manage open orders, and ensure accurate invoicing. You will also support quoting, present add-on opportunities, and collaborate across sales and vendors.

Qualifications

• Bachelor’s degree preferred.
• 1+ years of sales or customer service experience.
• Knowledge of computers/networking and the IT industry.
• Excellent communication/phone skills.
• Ability to prioritize and multi task.
• Must be a team player with a positive attitude.
• Knowledge of Microsoft Office suite.

Responsibilities

• Accurately place orders into the system from customer-issued POs.
• Follow-up on orders to ensure delivery within customer expectations.
• Lead open order management to ensure timely delivery of orders.
• Confirm that invoicing activity is performed accurately and on time.
• Take a proactive role in problem resolution at customer and supplier levels.
• Learn programs available from major vendor suppliers to source products at advantageous prices.
• Assist customers with returns, order inquiries, and other requests for information.
• Develop relationships with sales, vendors, and internal departments.
• Assist with quoting and provide add-on opportunities such as warranty uplifts, service agreements, accessories, or supplies.
• Use professional communication with customers and internal teams; take on additional responsibilities as needed.

Skills

Sales/customer service experience

Knowledge of IT industry

Excellent communication/phone skills

Prioritize and multi-task

Team player with positive attitude

Microsoft Office knowledge

Education

Bachelor’s degree preferred

Job description

Overview

As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team.

Your Impact

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

Qualifications

• Bachelor’s degree preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills is a must
• Ability to prioritize and multi task is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

Position Specifics

The initial base salary range for this position is expected to be between $19.23 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies:

ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.