Sales Support Rep (Req# 1414)

eplusinc; United States; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Employee stock purchase program

Paid time off

Work-life balance

Job summary

ePlus is seeking a Sales Support Representative to generate new business while nurturing existing customers. You will manage orders from customer POs to delivery, assist with quoting, and pursue add-on opportunities such as warranties or service agreements.

The role requires proactive problem solving and strong communication with sales, vendors, and internal teams. The position offers a base hourly wage with potential commissions and discretionary bonuses, plus medical benefits, a 401(k) plan,

Qualifications

• Bachelor's degree preferred.
• 1+ years of sales or customer service experience.
• Knowledge of computers/networking and the IT industry.
• Excellent communication/phone skills.
• Ability to multitask and prioritize workload.
• Must be a collaborative team player.
• Proficiency with Microsoft Office suite.

Responsibilities

• Accurately place orders from customer POs in the system.
• Follow-up to ensure on-time delivery and order accuracy.
• Lead open order management and expedite deliveries.
• Confirm invoicing activity is timely and accurate.
• Resolve issues with customers and suppliers proactively.
• Source products via vendor programs to optimize price.
• Assist with returns, inquiries, and information requests.
• Develop relationships with sales, vendors, and internal teams.
• Assist with quoting and upsell opportunities.
• Communicate professionally with all customers and colleagues.
• Handle projects and additional responsibilities as needed.

Skills

Sales experience

Customer service

Communication skills

Prioritization

Team player

MS Office

Networking knowledge

Education

Bachelor's degree

Job description

Overview

As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team.

Your Impact

• Accurately place orders into the system from customer-issued PO's
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

Qualifications

• Bachelor's degree preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills is a must
• Ability to prioritize and multi task is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

Position Specifics

The initial base salary range for this position is expected to be between $19.23 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCAA Privacy