Sales Support Rep Part-Time

Victra; Muscle Shoals (AL); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Paid Training

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Career Advancement Opportunities

Job summary

Victra, Verizon's largest premium retailer in the United States, is seeking a part-time Sales Support Representative in Muscle Shoals, AL. You will deliver world-class service, assist with merchandising, and support the sales process to connect guests to what matters most.

You will lead account reviews, transfer data during busy periods, and provide thoughtful product recommendations while creating personal connections that make tech feel simple.

Qualifications

• High school diploma or GED.
• One or more years of customer service, preferably in retail or service.
• Willingness to work evenings, weekends, holidays, and peak periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to lift 10 pounds and stand for long periods.
• Demonstrated experience communicating with customers to find solutions.

Responsibilities

• Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Take the lead on merchandising, store cleanliness and operational functions.
• Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.
• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
• Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it!
• Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.
• Create personal connections with guests to make tech look simple.
• Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

Skills

Customer service

Communication

Retail experience

Team collaboration

Education

High school diploma or GED

Job description

Why Victra?

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra! We offer endless opportunities for advancement and a supportive team environment. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture.

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.

What You Will be Doing..

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in one of our retail stores. Using your unique talents, passion for technology, and customer service skills, you will have the power to create the ultimate in-store experience. In this role, you will:

• Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Take the lead on merchandising, store cleanliness and operational functions.
• Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.
• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
• Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it!
• Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.
• Create personal connections with guests to make tech look simple.
• Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

Why Work at Victra:

• Paid Training
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This position starts at $13.50. We provide paid training and a supportive onboarding experience to set you up for success from day one.

What we're looking for...

• High school diploma or GED.
• One or more years of customer service, preferably in a retail or service environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Demonstrated experience communicating with customers to find solutions.
• Legally authorized to work in the United States.
• Physical Requirements
• Ability to lift 10 pounds.
• Ability to stand for long periods of time.

Training Requirements

Various online and computer-based training will be required throughout your employment with Victra.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Victra independently operates this site and is a Verizon Authorized Retailer.

Equal Employment Opportunity and Nondiscrimination Policy, Accomodation Policy, and Complaint Procedure. Applicants may make complaints about violations of this policy by calling Victra's Speak Up Hotline at (833-612-2280), or emailing a complaint to [e-mail]. Please provide as much information as possible, and, unless you are submitting the complaint anonymously, your contact information to facilitate Victra's prompt investigation into your complaint.