Sales Support Rep Part-Time

Victra; Alexandria (VA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid Training

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Career Advancement Opportunities

Comprehensive benefits list (subject)

Job summary

Victra, Verizon's premier retailer, seeks a Sales Support Representative to enhance the in-store experience. You will assist with customer interactions, product recommendations, and merchandising while supporting the sales process and store operations.

Ideal candidates have 1+ year of customer service, are 18+, and can work evenings, weekends, and holidays. Training is provided, and Verizon services are offered at a discount. Join our team and grow with Victra.

Qualifications

• High school diploma or GED is required.
• 1+ year of customer service experience preferred.
• Willingness to work evenings, weekends, and peak holiday periods.
• Must be 18 years of age or older.
• Legal right to work in the United States.

Responsibilities

• Support account reviews, accessory recommendations, data transfers, and queue triage during busy times.
• Lead merchandising, store cleanliness and operational tasks.
• Deliver outstanding customer service during every guest interaction.
• Conduct thorough account reviews to understand guest needs and offer product recommendations.
• Create personal connections with guests and explain tech simply.
• Provide product benefits and service recommendations to meet customer needs.
• Assist team with guest interactions and follow-through in a fast-paced store.

Skills

Customer service

Product knowledge

Education

High school diploma or GED

Job description

Why Victra?

Victra is Verizon's largest premium retailer in the United States. We are seeking Sales Support Representatives who deliver world-class service to Every Guest. Every Time. From supporting our team's sales process to sharing your product knowledge, you will connect our guests to what matters most. You will be the face of Victra! We offer endless opportunities for advancement and a supportive team environment. Our values of performance, collaboration, innovation, integrity, and celebration fuel our culture.

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way.

What You Will be Doing..

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in one of our retail stores. Using your unique talents, passion for technology, and customer service skills, you will have the power to create the ultimate in-store experience. In this role, you will:

• Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Take the lead on merchandising, store cleanliness and operational functions.
• Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.
• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
• Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it!
• Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.
• Create personal connections with guests to make tech look simple.
• Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

Why Work at Victra:

• Paid Training
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week. This position starts at $15.00. We provide paid training and a supportive onboarding experience to set you up for success from day one.

This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you.

What we're looking for...

• High school diploma or GED.
• One or more years of customer service, preferably in a retail or service environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Demonstrated experience communicating with customers to find solutions.
• Legally authorized to work in the United States.
• Physical Requirements
• Ability to lift 10 pounds.
• Ability to stand for long periods of time.

Training Requirements

All Sales Support Representatives must attend and complete a four-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.

After you apply...

You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete. If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.