Sales Support - Parts Distribution

Altec Industries, Inc; Saint Joseph (MO); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical options

Dental and vision care

401(k) matching

Life insurance

Wellness programs

Paid vacation

Job summary

Altec is seeking a customer-focused Service Support professional to handle parts inquiries and order processing. This onsite role in Saint Joseph, MO emphasizes accurate billing, fast issue resolution, and strong customer communication.

The candidate should have a Bachelor’s or equivalent experience, proficiency in Word/Excel, and a track record of high-volume support in a fast-paced environment. Growth opportunities within Altec are available.

Qualifications

• Bachelor’s Degree preferred and one year of related experience in customer service or service writing.
• High School Diploma or GED required with two years of related experience.

Responsibilities

• Conducts parts order entry and form entry per established standards.
• Determine correct billing requirements to fulfill requests accurately and timely.
• Researches parts accurately per established standards.
• Reconciles requests for parts order follow up and escalates as required.
• Performs Parts research via Parts Pages, Bills of Materials, Installed Base as directed.
• Acts as Customer Champion, providing dedicated support and order status to key contacts.
• Attends peer-to-peer training as appropriate.
• Builds relationships with customers with professionalism and etiquette.
• Follow-ups with customers to expedite requests.
• All other duties as assigned by leadership.

Skills

Customer service

MS Word

MS Excel

Problem solving

Attention to detail

Teamwork

Multitasking

Fast-paced work

Education

Bachelor’s Degree

High School Diploma or GED

Job description

Why Join Altec?

Altec is an industry leader, whose primary products include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment -- Made in America. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 50+ service centers and an extensive network of mobile service technicians.

This critical position is responsible forproviding excellent customer support and satisfaction within the Service Support area of Parts;respondsto customer inquiries and resolvescustomer issues.

This position is located onsite in St. Joseph, MO.

Why Altec?

• Use the skills from your bachelor's program to provide high levels ofcustomer service in a parts environment
• Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
• Maintain Career Focus, with growth & development encouraged within Altec
• Exercise autonomy within a solid support structure
• This position provides great experience that is prized and marketablewithin the Altec Organization
• Set Schedules with no mandatory Weekends
• Career Ladder with advancement opportunities
• Team atmosphere with excellent support from peers
• Competitive base with bonus potential
• Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, and paid vacation
• Values that include Enjoyment of Work and Family

Education, Experience, and Skills Required:

• Bachelor’s Degree preferred and
• One year of experience in an industry-related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function OR
• High School Diploma or GED required and two years of related experiencerequired

Also,

• Experience in an Administrative Support role preferred
• Must have demonstrated experience of providing high volume levels of customer support
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
• Demonstrated Problem Solving Skills
• Strong attention to detail
• Solid team player with a collaborative nature
• Ability to multitask and handle multiple transactions
• Ability to work effectively in a fast-paced environment

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Responsibilities:

Altec Parts Distribution

• Conducts parts order entry, form entry as directed per established standards.
• Determines correct billing requirements to fulfill requests accurately and timely.
• Researches parts accurately and consistently per established standards.
• Reconciles requests for parts order follow up and escalates as required.
• Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.
• Acts as Customer Champion by providing dedicated support and order status reports directly to key customer contacts and account managers.
• Attends and/or conducts peer to peer training as appropriate.
• Builds a relationship with customers based on respect and service, with professionalism and using proper etiquette.
• Practices follow-up with customers on all research or responses to expedite requests.
• All other duties as assigned by leadership.

Family-owned since 1929, Altechas the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Altec products and servicescan be found across the U.S. and in over 100 countries around the world.Safety is a primary responsibility in everything we do as is support of the Altec Company Values:Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D. Our dedicated customer service delivers on Altec’s commitment to be there for the life of the equipment with troubleshooting and repair, parts, and product support.

There’s never been a better time to join us!