Sales Support (Part-Time)

rag & bone, Inc.; California; On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Clothing Allowance

Generous Employee Discount

Job summary

rag & bone is seeking a Sales Support Associate for a part-time role in California to assist with back-of-house and front-of-house operations. Responsibilities include unpacking shipments, organizing stock, greeting customers, and POS support to ensure smooth product flow and a best-in-class customer service experience.

The position emphasizes collaboration with store management, inventory accuracy, and support for repairs/alterations, while contributing to brand representation and store goals.

Qualifications

• Prior work experience in a retail stock, logistics, and/or customer service.
• Authenticity and originality in approach.
• Willingness to collaborate and adapt to store operations.
• Proactive problem solving and accountability.

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Assist with inventory and stock management.
• Ensure maximum storage capacity across product and supply categories.
• Investigate and rectify inventory discrepancies.
• Support the sales team with POS, customer repairs, dry-cleaning, and alterations processes.
• Understand BOH/FOH IT systems, including POS transactions.
• Meet store and metric goals.
• Support Visual Merchandising on floor sets and window changes.
• Follow policies and procedures and uphold rag & bone values.

Skills

Retail stock

Logistics

Customer service

Tools

POS systems

Job description

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future

The Role

As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience.
The Sales Support base pay ranges from$18-$20 hourly.

What You’ll Do

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Assist with inventory and stock management
• Ensure maximization of storage and capacity in all product and supply categories
• Assist with the investigation and rectification of inventory discrepancies
• Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
• Have proper understanding of BOH/FOH IT systems, including POS transaction
• Meet store and metric goals
• Ensure brand mission is brought to life and introduced to everyone that walks into our store
• Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Maintain a knowledge and understanding of all policies and procedures
• Consistently act within the core values of rag & bone
• Identify opportunities to support the team in delivering best in class customer service
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere

Qualifications

• The Customer Rules- Prior work experience in a retail stock, logistics, and/or customer service
• Be a Good Human- Be original, be authentic
• Have No Fear- Innovate, solve problems
• Own Every Decision- Work together, get results
• Quality Matters- Be disciplined, be competitive
• Make S**t Happen

Requirements

The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability, must be provided.

Benefits

• Clothing Allowance
• Generous Employee Discount

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.