Sales Support Manager - GCB

Bank of America; Miami (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Bank of America is seeking a seasoned sales and operations leader in Miami to drive performance, mentor a multi-site team of 10–15, and partner with market leaders on growth strategies. The role emphasizes client experience, operational excellence, and risk-aware decision making.

Qualified candidates bring 5–10 years of management experience, strong coaching and relationship skills, and an executive presence to influence outcomes across the organization.

Qualifications

• Minimum education is High School Diploma or equivalent.
• Bachelor’s degree is preferred but not required.

Responsibilities

• Oversee strategic priorities and day-to-day business routines with market leadership.
• Manage a team of 10-15 associates across multiple locations and states.
• Drive sales performance and client experience while ensuring regulatory compliance and risk controls.

Skills

Executive Presence

Team Leadership

Sales Analytics

Relationship Building

Communication

Education

High School Diploma

Bachelor’s degree desired

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Responsible for leading, managing and executing sales performance and support strategies. Key responsibilities include partnering with market level business leaders to grow the business, implementing tactics to deliver on strategic priorities, assessing current operating models to develop and implement improvement, addressing regulatory requirements, and managing a sales support team. Job expectations include promoting core sales routines and client experience, ensuring operational excellence and mitigating risk.

Responsibilities:

• Oversee strategic priorities and day-to-day business routines in partnership with market leadership team
• Manages a team of 10-15 associates in multiple locations and states
• Develops and mentors talent, including proactive sourcing of candidates
• Manages inspection and routines of business segment results with market leadership team
• Creates a world class client experience environment through continuous improvement of internal process and procedures
• Manages business-level initiatives prescribed by business leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution to achieve growth, profitability, and customer satisfaction goals

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills:

• 5-10 years of successful management and leadership experience in leading a team enabling sales activities
• Strong ability to coach, motivate and develop team
• Influence management, relationship-building and conflict resolution skills
• Demonstrates solid business acumen and data analytic abilities in support of sales activities.
• Strong executive presence, written and verbal communication

Desired Skills:

• Knowledge of Global Commercial Banking business and solutions
• Sales experience
• Analytical abilities
• Bachelor’s degree desired

Skills:

• Executive Presence
• Inclusive Leadership
• Influence
• Relationship Building
• Risk Management
• Decision MakingHiring and Onboarding
• Issue Management
• Performance Management
• Sales Performance Management
• Business Acumen
• Business Analytics
• Business Development
• Business Process Analysis
• Customer Experience Improvement

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40