Sales Support Manager

Performance Foodservice; Fort Worth (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice is seeking a Sales Support Supervisor in Fort Worth, TX. The role leads a team providing essential reporting, program tracking, and coordination with sales staff to resolve issues and drive results.

You will design tracking methods for promotions, manage incentives, and ensure timely updates. A background in customer service or sales support with supervisory experience is required for success.

Qualifications

• High School Diploma/GED or equivalent required.
• 4–6 years of customer service or sales support experience.
• Team lead or supervisory experience is preferred.

Responsibilities

• Supervises sales support associates, including staffing, training, coaching, and performance management.
• Acts as exclusive liaison for all sales personnel and follows up on requests and issues.
• Designs and manages tracking methods for sales and marketing programs and reports results on schedule.

Skills

Customer service

Sales support

Team leadership

Communication

Education

High School Diploma/GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

Manages sales support team which serves as an exclusive liaison for all sales personnel and their issues. Supports sales team by providing quantitative sales reporting and program tracking including updates/results of marketing promotions and bill backs. Reports provided as needed and on designated timelines. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities:

• Supervises sales support associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Serves as exclusive liaison for all sales personnel regardless of issue. Manages and follows-up on all requests and issues.
• Designs and manages tracking methods for sales and marketing programs; tracks promotions through completion, including regular updates and final results based on established time periods per program. Tracks special programs, bill backs, etc., reporting results to specified parties.
• Administers and manages all sales incentives, including coordinating resources used in sales tracking, incentive payments (spiffs), processing and communicating results.
• Records sales results by territory on a weekly basis in order to provide current data to the field and management.
• Performs as backup to the Customer Service department.
• Performs other related duties as assigned.

Required Qualifications

Required Education:

High School Diploma/GED or Equivalent Experience

Required Experience: 4 - 6 Years

Customer service, sales support or related area.

Team lead or supervisory experience.