Sales Support Engineer (Process Engineer)

Solenis; Richmond (VA); On-site; USD 77,000 - 113,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Job summary

Solenis seeks a Sales Support Engineer (Process Engineer) in Richmond, VA, to serve as a technical partner to Sales and customers in industrial water treatment programs. You will work inside plant facilities, supporting chemical programs, troubleshooting issues, and driving continuous improvement alongside Account Managers and plant teams.

Requirements include a Bachelor’s in Chemical or Mechanical Engineering (preferred) and 3–5+ years in industrial water treatment or related industries, with

Qualifications

• Bachelor’s degree in Chemical Engineering, Mechanical Engineering, or related technical field (preferred).
• 3–5+ years of experience in industrial water treatment, pulp & paper, or related process industries.
• Strong knowledge of chemical treatment programs and plant operations.
• Hands-on troubleshooting and field-service experience.
• Excellent communication skills with the ability to translate technical findings to non-technical stakeholders.

Responsibilities

• Provide on-site technical support for assigned pulp & paper and industrial accounts.
• Build relationships with mill operations, maintenance, and environmental teams.
• Partner with Sales to maintain customer satisfaction and program value delivery.
• Implement and manage water treatment and process chemical programs (boilers, cooling, wet end, wastewater).
• Conduct routine system monitoring, sampling, and lab/field testing to ensure program effectiveness.
• Analyze results and make data-driven adjustments to optimize performance and cost efficiency.
• Diagnose and resolve process, chemical, and equipment-related issues at customer sites.
• Support root cause analysis and lead corrective action plans with Sales and plant teams.
• Identify opportunities to improve efficiency, reduce downtime, and enhance system performance.

Skills

Industrial water treatment

Plant operations / process systems

Troubleshooting

Communication skills

Education

Bachelor’s degree in Chemical Engineering

Bachelor’s degree in Mechanical Engineering

Job description

Sales Support Engineer (Process Engineer)

Richmond, Virginia, United States

Jul 21, 2026

$77,270 - $113,322/year

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

POSITION SUMMARY

The Sales Support Engineer serves as a critical technical partner to Sales and customers, delivering hands‑on expertise across industrial water treatment programs within pulp & paper and heavy industrial facilities. This role blends field engineering, process optimization, and customer support, ensuring Solenis solutions deliver measurable performance, reliability, and value at the plant level. You will work directly inside customer facilities, collaborating with Account Managers and plant stakeholders to optimize chemical treatment programs, troubleshoot system issues, and drive continuous improvement.

KEY RESPONSIBILITIES

Customer & Account Support

• Provide on‑site technical support for assigned pulp & paper and industrial accounts
• Build strong relationships with mill operations, maintenance, and environmental teams
• Partner with Sales to maintain customer satisfaction, retention, and program value delivery

Technical Program Execution

• Implement and manage water treatment and process chemical programs (e.g., boilers, cooling, wet end, wastewater)
• Conduct routine system monitoring, sampling, and lab/field testing to ensure program effectiveness
• Analyze results and make data‑driven adjustments to optimize performance and cost efficiency
• Diagnose and resolve process, chemical, and equipment‑related issues at customer sites
• Support root cause analysis and lead corrective action plans in partnership with Sales and plant teams
• Identify opportunities to improve efficiency, reduce downtime, and enhance system performance

Equipment & Systems Support

• Maintain and troubleshoot chemical feed systems, dosing equipment, and monitoring instrumentation
• Ensure proper calibration, operation, and reliability of all installed systems
• Support installation and startup of new equipment or program changes

Data, Reporting & Commercial Support

• Maintain detailed service reports, inventory tracking, and account documentation
• Communicate findings and recommendations clearly to customers and internal sales teams
• Support Account Managers by identifying growth opportunities and value‑add solutions within existing accounts

QUALIFICATIONS

• Bachelor’s degree in Chemical Engineering, Mechanical Engineering, or related technical field (preferred)
• 3-5+ years of experience in:
  • Industrial water treatment, pulp & paper, or related process industries
• Strong knowledge of:
  • Chemical treatment programs
  • Plant operations / process systems
• Hands‑on troubleshooting and field‑service experience preferred
• Excellent communication skills with the ability to translate technical findings to non-technical stakeholders

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world‑class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity affirmative action employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The expected compensation range for this position is between $77,270.00 and $113,322.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

Solenis is a global leader in specialty chemicals, providing sustainable solutions for water-intensive industries to enhance efficiency, quality, and environmental protection.

Company size 10,001+ employees

Company type Privately held

Total funding 0

Headquarters Wilmington, DE