Sales Support Coordinator

Edward Don & Company; Westampton Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Edward Don & Company seeks a logistics and sales support specialist to coordinate multi-unit customer rollouts, manage project coordination, and ensure accurate data and timely communications. The role requires strong organizational skills, experience in supply chain or quality control, proficiency in SAP/Info Builders and MS Office, and the ability to work independently with attention to detail.

The candidate will manage quotes, vendor communications, and contract documentation to support

Qualifications

• Bachelor's degree in Supply Chain, Operations, and Business or HS diploma with 5+ years’ related experience.

Responsibilities

• Coordinate logistics for new customer roll-outs, openings, and product roll-outs with internal and external customers.
• Attend business review meetings with multi-unit customers (on/off premise).
• Maintain, update and utilize databases to provide essential data to all Don Users.
• Communicate with multi-unit customers to address questions, issues, quotes, and contracts.
• Share multi-unit program details with internal departments as needed.
• Prepare quotes, cost forms, contracts, and price lists.
• Coordinate literature, samples, proofs of delivery from manufacturers.
• Generate quotes on stock and non-stock items.
• Assist in pre-pack check-ins and on-site at openings.
• Resolve credit issues with customers.
• Set up new accounts and vendor pricing levels.
• Prepare Sales Presentation book with pricing and photos for customer presentation.
• Negotiate price levels with vendors and align to new price lists.
• Set up new accounts and vendors as needed.
• Enter contracts, prepare NMRs, and expedite shipments with vendors.
• Create Order Guides and coordinate with Customer Service to enable don.com for all units.
• Coordinate customer logistics for opening pre-packs and deliveries.
• Review vendor contracts and in-house expirations monthly.
• Initiate vendor negotiations on price increases.
• Identify new vendors and maintain in-house contracts on 8P items.
• Create and maintain a customer stock level report and monitor weekly usage to avoid outages.
• Collaborate with Buyers to manage stock levels and expected arrival dates.
• Use data trackers to analyze sales patterns.
• Serve as a liaison to Customer Service and customers.
• Resolve issues affecting customer satisfaction (stock, pricing, transport).
• Perform other duties as assigned.

Skills

Info Builders

SAP Reports

Don Quotes

Auto Quote

MS Office

Time management

Communication

Organizational skills

Education

Bachelor's degree in Supply Chain, Operations, and Business

High School Diploma/equivalent with 5 years experience in supply chain/quality control

Tools

Microsoft Illustrator

Job description

Summary

Responsible for the logistics, sales support, project coordination and all responsibilities needed to support our multi‑unit customers.

Required – Knowledge, Skills, and Abilities

• Bachelor's degree in Supply Chain, Operations, and Business with at least 2 years of prior supply chain or quality control experience OR High School Diploma/equivalent with at least 5 years of prior supply chain or quality control experience
• Working knowledge of Info Builders, SAP System reports, Don Quotes, and Auto Quote.
• Effective time management, prioritization, and communication skills.
• Exceptional organizational and administrative skills; high attention to detail; and the ability to handle multiple tasks, prioritize and carry them out independently.
• Strong working knowledge of MS Office (Word and Excel).

Preferred

• Bachelor's degree in Sales, Communications, Operations, Business, or related.
• Experience with Microsoft Illustrator, intermediate to advanced proficiency working with SAP and experience in sales support within a distribution environment.

Essential Duties

• Coordinate logistics in regard to new customer roll‑outs, openings, and product roll‑outs with both internal and external customers.
• Attend all business review meetings with multi‑unit customers (on/off premise).
• Ensure that databases are maintained, utilized and updated to provide essential data to all Don Users.
• Communicate directly with Multi‑Unit customers to address questions, issues, quotes and contracts.
• Communicate specific multi‑unit program details to internal departments as needed.
• Make occasional sales calls and research/resolves customer issues and inquiries.
• Prepare quotes, NMR’s, cost‑plus forms, contracts, customer Order Guides (in conjunction with Marketing Services), C/SC, price list maintenance and other forms or reports.
• Request literature, samples, proofs of delivery from manufacturer.
• Generate quotes on stock and non‑stock items.
• Assist in pre‑pack check‑ins, on‑site at customer openings.
• Resolve credit issues with customers.
• Use sales rep inventory/price list to match Don items, acquire vendor contract pricing and set in‑house contract price levels.
• Prepare Sales Presentation book including quote with pricing and photos, Ed Don info, etc. for presentation to customer.
• Work with Sales Rep and DSM to set Cost‑Plus pricing levels, process through the Finance and New Accounts Departments to tie all units to the new class/subclass and price list.
• Set up new accounts and vendors as needed.
• Enter contracts, prepare NMR’s and follow through with vendors to expedite new product shipment.
• Prepare Order Guides.
• Work with Customer Service to set up don.com for all units.
• Coordinate customer logistics for opening pre‑packs and deliveries.
• Review and renew monthly vendor contract and in‑house contract expirations.
• Initiate negotiation process with vendors regarding price increases/issues. Notify customers of price increases.
• Research new vendor sources and set and maintain in‑house contracts on 8P items.
• Create and maintain a customer Stock Level Report using all 8P items and weekly usage items.
• Review reports weekly to avoid outages.
• Work with Buyers to alert them to low stock and confirm expected arrival dates to increase stock levels where needed.
• Use data tracker to track various sales patterns.
• Serve as liaison to answer questions from Customer Service and customers.
• Resolve special issues regarding customer satisfaction (stock, pricing, transportation, etc.).
• Perform other duties as assigned.