Sales Support Coordinator

Jobvite, Inc.; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Comprehensive benefits

PTO 19 days + holidays

Job summary

Builders Mutual seeks a Sales Support Coordinator to assist the sales team, Territory Managers, and agency partners, ensuring data accuracy and supporting agency initiatives. The hybrid Raleigh office is expected to work two days on site per week with flexible remote days.

Role emphasizes detail orientation, collaboration, and delivering exceptional service to build strong relationships with customers and providers across the industry.

Qualifications

• 2 years of general business experience; insurance industry experience preferred.
• Strong data entry and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service mindset with strong verbal and written communication.
• Proficiency in MS Office (Outlook, Excel) and other business software tools.
• Experience with Salesforce (preferred).
• Familiarity with mainframe systems (C.0, Agency Link, ImageRight) is a plus.

Responsibilities

• Maintain and update agency and producer records to ensure accuracy and compliance.
• Process new agency applications, including system setup and software requirements.
• Manage agency contract terminations and transfer business as needed.
• Coordinate annual processes such as tier changes, E&O compliance, agency audits, and license renewals.
• Partner with Territory Managers to support reports, mailings, and promotional materials.
• Research and resolve agency commission issues, including processing corrections in Concur.
• Administer HBA membership compliance, managing daily Expressway tasks, monitoring correspondence, and supporting reinstatements.
• Respond to inquiries from agents and policyholders, explaining the verification process and promoting the value of membership.

Skills

General business experience

Data entry

Typing

Attention to detail

Multiple priorities

Customer service

Verbal communication

Written communication

MS Office

Salesforce

Mainframe familiarity

Tools

Salesforce

Concur

MS Office Suite

Job description

At Builders Mutual, we believe in the power of a team to get the job done right.

Our team, does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page - it's integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more.

The Opportunity

Bring your expertise to a team that’s shaping the future of construction insurance and safety. We’re looking for a Sales Support Coordinator who will play a key role in supporting our sales team, Territory Managers, and agency partners. In this important position, you’ll help ensure data accuracy, support agency initiatives, and contribute to the exceptional service and strong relationships that define Builders Mutual.

Because the success of our company is rooted in teamwork and the way we care about the people we work with and serve, this hybrid position will work in our Raleigh office a minimum of two days per week, with flexibility to work from home the remaining three days. If you’re detail-oriented, collaborative, and ready to make an impact, join us and help build success for our team, our customers, and the communities we serve.

Your WORK as a Sales Support Coordinator

• Maintain and update agency and producer records to ensure accuracy and compliance.
• Process new agency applications, including system setup and software requirements.
• Manage agency contract terminations and transfer business as needed.
• Coordinate annual processes such as tier changes, E&O compliance, agency audits, and license renewals.
• Partner with Territory Managers to support reports, mailings, and promotional materials.
• Research and resolve agency commission issues, including processing corrections in Concur.
• Administer HBA membership compliance, managing daily Expressway tasks, monitoring correspondence, and supporting reinstatements.
• Respond to inquiries from agents and policyholders, explaining the verification process and promoting the value of membership.

Skills to get the JOB doneright:

• 2 years of general business experience; insurance industry experience preferred.
• Strong data entry, typing, and processing skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Customer service mindset with strong verbal and written communication skills.
• Proficiency in MS Office (Outlook, Excel) and other business software tools.
• Experience with Salesforce (preferred).
• Familiarity with mainframe systems (C.0, Agency Link, ImageRight) is a plus.

Your Employee Experience at Builders Mutual

At Builders Mutual, we’re intentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplaces don’t just happen - they're built with intention. You’ll also be part of a team where people show up authentically, support one another, and take pride in what we’re building together.

We support you with:

• Competitive compensation and a performance bonus program
• Comprehensive benefits that support your wellbeing today and your future tomorrow
• 19 days of PTO to start, plus your birthday off and 11 additional paid holidays
• 37.5 hour work week, including Fridays ending at 2:30 PM
• Professional development through Builders University
• Everyday Wins recognition with swag and extra time off
• 8 paid Volunteer Time Off (VTO) hours to give back

LIFE at Builders Mutual

• Collaboration | You are part of a team working together to reach a common goal.
• Empowerment | You will feel trusted, valued, and given the resources to be successful.
• Flexibility | You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience.
• Impact | You will positively influence our business, customers, and industry.
• Sense of pride | You will tell others how much you enjoy working at Builders Mutual.