Sales Support Associate (Part-Time)

Rag & Bone; Wilmette (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

401k

Job summary

rag & bone, Inc. in Wilmette, IL is seeking a Sales Support Associate to assist both back-of-house and front-of-house operations.

You will unpack shipments, organize the stock room, answer phones, and help with policy execution while ensuring smooth product flow and top-tier customer service. The role requires 1–3 years of retail experience, ability to hit individual sales goals, and a flexible 20–30 hour weekly schedule including nights, weekends, and holidays.

Qualifications

• 1-3 years of retail experience required.
• Proven ability to achieve individual sales goals and contribute to team performance.
• Skilled in clienteling, including building and maintaining a loyal customer base.
• Ability to provide a personalized customer experience through styling recommendations, product knowledge and brand storytelling.
• Ability to work 20-30 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Partner with Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
• Assist with inventory and stock management.
• Ensure maximization of storage and capacity in all product and supply categories.
• Assist with investigation and rectification of inventory discrepancies.
• Contribute to low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
• Work with the sales team to provide exemplary customer service: assist with POS, customer repairs, dry-cleaning, and alterations processes.
• Have proper understanding of BOH/FOH IT systems, including POS transactions.
• Meet store and metric goals.
• Ensure brand mission is brought to life and introduced to everyone that walks into our store.
• Provide assistance to Visual Merchandising on floor sets, window changes and other projects.

Skills

Retail experience

Clienteling

Styling recommendations

Brand storytelling

Flexible schedule

Job description

About rag & bone

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.

We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

Job Summary

As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best-in-class customer service experience.

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Assist with inventory and stock management
• Ensure maximization of storage and capacity in all product and supply categories
• Assist with the investigation and rectification of inventory discrepancies
• Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
• Have proper understanding of BOH/FOH IT systems, including POS transaction
• Meet store and metric goals
• Ensure brand mission is brought to life and introduced to everyone that walks into our store
• Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Maintain a knowledge and understanding of all policies and procedures
• Consistently act within the core values of rag & bone
• Identify opportunities to support the team in delivering best in class customer service
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Requirements

• 1-3 years of retail experience, preferably in premium, contemporary, or luxury environments
• Proven ability to achieve individual sales goals and contribute to team performance
• Skilled in clienteling, including building and maintaining a loyal customer base
• Ability to provide a personalized customer experience through styling recommendations, product knowledge and brand storytelling
• Ability to work 20-30 hours a week with a flexible schedule, including nights, weekends, and holidays.

Rules we live by | Rules you live by

• Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
• Have No Fear | Innovate and solve problems
• Own Every Decision | Work together and get results
• Quality Matters | Not only with product, but we see it in our people
• Make Shit Happen | Be disciplined, be competitive

Benefits

• Paid Time Off
• Clothing Allowance
• Generous Employee Discount
• 401k

Salary

The target hourly rate for this role is $19/hr.

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.