Sales Support Associate III

FashionUnited; Town of Florida (NY); On-site; USD 20,664,000 - 29,962,800; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Coach in New York seeks a Sales Support Associate to welcome clients, assist with purchases, and uphold brand standards across the sales floor. You will maintain a pristine stockroom, process shipments, and contribute to merchandising updates while delivering exceptional service.

Ideal candidates have 1+ year in retail or luxury service, strong English communication, and comfort with POS systems. Flexible scheduling includes nights and weekends in a fast‑paced environment.

Qualifications

• 1+ year of retail or service experience, preferably luxury.
• Strong knowledge of fashion trends and market competition.

Responsibilities

• Greet and assist clients with warmth and professionalism.
• Act as brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap.
• Suggest add‑on products and capture customer information when allowed.
• Receive, process and organize shipments and maintain stockroom cleanliness.
• Support stock replenishment and visual merchandising updates.
• Respond to customer requests and collaborate with team as needed.
• Maintain housekeeping and Loss Prevention compliance.

Skills

Retail experience

Customer service

English proficiency

Tools

Cash register systems

iPad

Mobile POS

Internet

Job description

Coach is a global fashion house founded in New York in 1941. The Sales Support Associate role is an integral part of the store’s overall success and efficiency, customer‑centric and detail oriented, supporting the flow of product from receipt through the point of sale.

Key responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier/stock or sales), preferably in a luxury retail or service environment; education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Proficiency with cash register systems, basic computer skills (iPad, laptop, Mobile POS, Internet), walkie‑talkie, and reading price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Schedule

Flexibility required to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Competencies

• High resilience and courage: delivers direct, complete, actionable feedback and handles people issues promptly.
• Cognitive creativity: generates innovative and unique ideas, connecting unrelated concepts.
• Customer focus: dedicates effort to meeting internal and external expectations and uses customer insights for improvements.
• Comfort with ambiguity: adapt quickly, act decisively, and manage uncertainty.
• Result orientation: consistently exceeds goals and drives performance.
• Interpersonal savvy: builds rapport and context with varied audiences.
• Rapid learning: acquires knowledge swiftly, experiments, and finds solutions.

Benefits

Medical, dental, and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance; and comprehensive U.S. corporate compensation and benefits. Further details available on the U.S. corporate compensation portal.

Base Pay Range

$15.00 – $21.75 per hour, varying with location, experience and qualification.

Coach is an equal opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any legally–protected basis prohibited by applicable law.

Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on local regulations.

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