Sales Support Associate III

FashionUnited; Chesterfield (MO); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to deliver a brand-focused experience, greet customers, and maintain an organized sales floor and POS area. You will execute retail processes from receiving merchandise to checkout to ensure smooth operations and strong customer satisfaction.

The role requires luxury retail experience, fashion awareness, cash handling skills, and excellent English communication. Schedule flexibility is expected, with potential nights and weekends.

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Current knowledge of fashion trends and market competition.
• Proficiency with cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap, and handle cash/media per policy.
• Suggest add-on products and promote gift cards; capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep stockroom clean.
• Manage stock levels, replenish floor, and perform visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping and comply with Loss Prevention guidelines.

Skills

Retail experience

Fashion awareness

Cash handling

POS systems

Attention to detail

Multitasking

Customer service

English proficiency

Tools

iPad/Mobile POS

Walkie-talkie

Job description

About Coach

Coach is a global fashion house founded in New York in 1941, founded on the vision of Creative Director Stuart Vevers and a commitment to inclusivity and courage. Part of the Tapestry portfolio, Coach continues to stretch what’s possible while fostering an optimistic and innovative culture. Visit our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Sales Support Associate Role

The Sales Support Associate is integral to the store’s overall success and efficiency. You will deliver a brand‑focused experience, greet customers warmly, and maintain a well‑organized sales floor and cash wrap. Accurate execution of all retail processes—from receiving merchandise to point‑of‑sale—ensures smooth flow and strong customer satisfaction.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of prior retail experience (cashier, stock, sales, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Current knowledge of fashion trends and market competition.
• Proficiency with cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie‑talkie and ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Physical Requirements

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver within the sales floor and stockroom.

Competencies for All Employees

• Courage: provides direct, complete, and actionable feedback; faces issues promptly and openly.
• Creativity: generates unique ideas and connects unrelated concepts.
• Customer Focus: dedicated to meeting expectations and using customer insights for improvements.
• Dealing with Ambiguity: adapts to change, makes decisions without full information, and handles risk comfortably.
• Drive for Results: consistently exceeds goals; remains bottom‑line oriented and pushes self and others.
• Interpersonal Savvy: builds rapport and effective relationships across all levels within and outside the organization.
• Learning on the Fly: learns quickly, experiments, and seeks solutions to unfamiliar tasks.

Competencies for All People Managers

• Strategic Agility: anticipates future trends, creates competitive strategies, and shares clear visions.
• Developing Direct Reports and Others: provides challenging tasks, conducts development discussions, and supports career growth.
• Building Effective Teams: fosters morale, shares wins, encourages open dialogue, and creates a sense of belonging.

Equal Opportunity and EEO Statement

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and free from discrimination on the basis of age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected characteristic.

Americans with Disabilities Act (ADA) Statement

Tapestry, Inc. will provide reasonable accommodation for applicants and employees with disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Benefits

We offer medical, dental, and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; and tuition assistance. For a complete list of U.S. corporate compensation & benefits, please refer to our benefits portal.

Pay

Base pay range: $15.00 – $18.50 per hour. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

About Working at Coach

Want to know more about working at Coach? Feel free to explore our website or contact our People Services team for additional information.