Sales Support Associate III

Tapestry, Inc.; Grove City (Mercer County); On-site; USD 20,664 - 25,485; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to welcome clients, serve as brand ambassador, and ensure a smooth flow of merchandise from receipt to sale.

Candidates should have 1+ year in retail, knowledge of fashion trends, and strong English communication. Flexibility to work nights, weekends, and peak periods is required. Base pay is $15.00–$18.50 per hour with comprehensive benefits.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Strong knowledge of fashion trends and market competition.
• Familiar with cash registers, basic computer skills, and price/product sheets.
• Excellent communication and customer service.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Act as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add‑on products and promote gift cards while capturing customer data where permitted.
• Receive, process, and organize shipments; maintain stockroom and stock levels.

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Tools

POS systems

Walkie-talkie

iPad / Mobile POS

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. As a member of the Tapestry family, we are unwaveringly optimistic and committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. It leaves a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash and media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment; education and experience will be considered.
• Current knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems, basic computer skills (iPad, laptop, Mobile POS, Internet), walkie‑talkie operation, and the ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Base Pay Range: $15.00 – $18.50

Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, and Tuition assistance. For a complete list of U.S. corporate compensation and benefits, please refer to the Tapestry site.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.