Sales Support Associate III

Tapestry, Inc.; Birch Run (MI); On-site; USD 2,066,400 - 2,548,560; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house delivering customer‑centered service at the point of sale. You will ensure a high‑quality customer experience with accurate cash handling and organized stockroom processes.

Join a team that values brand representation, efficient operations, and proactive service across the sales floor. Flexible schedule and opportunities for growth are part of the role.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Strong knowledge of fashion trends and marketplace competition.
• Experience with cash registers, basic computer skills, and POS devices.

Responsibilities

• Greet clients warmly and provide personalized assistance.
• Represent the brand and engage with local market and social media.
• Operate POS accurately and manage cash at the register.
• Suggest add-on products and capture customer information where allowed.
• Receive and organize shipments and maintain stockroom cleanliness.
• Maintain stock levels, restock floor, and update merchandising."
• Support store team and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Merchandising

Attention to detail

English proficiency

Education

High school diploma

Tools

POS systems

iPad

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. As a member of the Tapestry family, we are unwaveringly optimistic and committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. It leaves a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash and media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment; education and experience will be considered.
• Current knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems, basic computer skills (iPad, laptop, Mobile POS, Internet), walkie‑talkie operation, and the ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Base Pay Range: $15.00 – $18.50

Benefits: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, and Tuition assistance. For a complete list of U.S. corporate compensation and benefits, please refer to the Tapestry site.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.