Sales Support Associate III

Tapestry, Inc.; Grand Prairie (TX); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Sales Support Associate in Grand Prairie, Texas. The role plays a crucial part in ensuring customer satisfaction through effective service at the cash wrap and by maintaining a well-organized sales floor. Ideal candidates should have previous retail experience, exceptional customer service skills, and the ability to manage multiple tasks in a fast-paced environment.

The position comes with a flexible schedule and offers a competitive hourly pay ranging from $15.00 to $19.50, alongside benefits such as medical, dental, vision insurance, and 401(k).

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Basic computer skills and familiarity with cash register systems.
• Strong organizational skills and ability to multitask.

Responsibilities

• Welcome clients and provide personalized assistance.
• Operate POS and maintain cash wrap organization.
• Receive, process, and organize shipments.

Skills

Customer service skills

Attention to detail

Cash register systems knowledge

Communication skills

Multitasking ability

Job description

The Sales Support Associate role is an integral part of a store’s overall success and efficiency. It demands direct attention to the brand commitment when servicing customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through point of sale, is essential.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to loss prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment.
• Knowledge of cash register systems, basic computer skills (iPad/laptop, mobile POS, internet), use of walkie‑talkie, ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule: Flexible schedule to meet business needs, including nights, weekends, peak busy seasons, public holidays, and high‑traffic retail days.

Physical requirement: Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Base Pay Range

$15.00–$19.50 per hour

Benefits: Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications and are made without regard to protected characteristics.