Sales Support Associate II

Tapestry, Inc.; Houston (TX); On-site; USD 20,664 - 26,863; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Sales Support Associate in Houston, Texas. This role is crucial for maintaining brand commitment and ensuring efficient customer service. Responsibilities include welcoming clients, operating POS systems, managing stock, and maintaining sales floor standards.

The ideal candidate will have retail experience, organizational skills, and the ability to multitask in a fast-paced environment. The role requires a flexible schedule, including nights and weekends, with compensation ranging from $15.00 to $19.50 per hour and various benefits.

Qualifications

• 1+ year of previous retail experience, preferably in luxury retail.
• Knowledge of cash register systems and basic computer skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism.
• Operate POS accurately and maintain cash wrap organization.
• Manage stock levels and execute visual merchandising updates.

Skills

Retail experience

Customer service skills

Attention to detail

Multitasking

Organizational skills

Tools

Cash register systems

iPad/laptop

Mobile POS

Walkie‑talkie

Job description

The Sales Support Associate role is an integral part of a store’s overall success and efficiency. It demands direct attention to the brand commitment when servicing customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through point of sale, is essential.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to loss prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment.
• Knowledge of cash register systems, basic computer skills (iPad/laptop, mobile POS, internet), use of walkie‑talkie, ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule: Flexible schedule to meet business needs, including nights, weekends, peak busy seasons, public holidays, and high‑traffic retail days.

Physical requirement: Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

Base Pay Range

$15.00–$19.50 per hour

Benefits: Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications and are made without regard to protected characteristics.