Sales Support Associate: Customer Success & Orders

Cornerstone Building Brands, Inc.; Londonderry, Northern (NH, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits day 1

PTO

Paid holidays

401k

Discount programs

Tuition reimbursement

Training & development

Job summary

Cornerstone Building Brands is seeking a Sales Support Specialist to provide administrative and operational support to the sales team. You will handle order entry, customer communications, and coordinate sales activities while promoting strong customer relationships.

Responsibilities include entering orders in SAP/WTS, resolving customer inquiries, and collaborating with logistics to ensure efficient workflows. Candidates should have 2+ years in sales support and excellent communication skills.

Qualifications

• 2+ years of related sales support, customer service, administrative support, or business experience.
• Strong written, verbal, and interpersonal communication skills.
• Ability to communicate professionally and follow up clearly and timely.
• Excellent attention to detail, organizational, and time management skills.
• Strong customer service orientation and commitment to a positive customer experience.
• Ability to work across cross-functional teams and with employees at all levels.
• Proactive, accountable, and professional approach.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Serve as interface between the sales team and customers, ensuring accurate communication.
• Enter purchase orders and sales orders into SAP/WTS and maintain accuracy.
• Answer customer and internal inquiries promptly and professionally.
• Address customer concerns with timely resolution and follow-up.
• Collaborate with logistics and customer service to support efficient workflows.
• Maintain customer relationships and share market feedback with the sales team.
• Support sales activities and identify opportunities to increase sales.

Skills

Customer service

Communication

Time management

Cross-functional teamwork

Telephone skills

Microsoft Office

CRM/ERP familiarity

Tools

SAP

WTS

CenterPoint

ClearWin

Microsoft Excel

Job description

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us athttp://cornerstonebuildingbrands.com

Job Description

This position provides sales support for new and existing business and serves as a liaison between the sales team and customers. Responsible for providing administrative and operational support to the sales team, including order entry, customer communications, and coordination of sales-related activities. Supports customer relationships and business development efforts while helping ensure a high level of customer service.

Duties and Responsibilities

• Serve as an interface between the sales team and customers, ensuring accurate and timely communication to support and strengthen customer relationships.
• Enter purchase orders, sales orders, and other related information into SAP/WTS systems and maintain accuracy from order entry through completion.
• Answer customer and internal telephone inquiries promptly and professionally.
• Address customer concerns and issues effectively, providing timely resolution and follow-up when needed.
• Work closely with logistics and customer service teams to support efficient processes and workflow.
• Maintain ongoing customer relationships and communicate market information, customer feedback, and potential sales opportunities to the sales team.
• Support the sales team with sales-related activities and business development efforts.
• Promote supplier and company products whenever appropriate and identify opportunities to increase sales during customer interactions.
• Serve as the point person for customer onboarding activities, including external system access and related account setup requirements.
• Maintain ownership and accountability for assigned responsibilities and customer accounts.
• Prioritize workload effectively and manage multiple tasks in a fast-paced environment.
• Follow established procedures while adapting to changing business needs and priorities.
• Communicate effectively with customers, suppliers, and internal stakeholders while maintaining professionalism and cultural awareness.
• Build and maintain positive working relationships both internally and externally.
• Demonstrate strong organizational skills while meeting established deadlines.
• Utilize sound problem-solving and decision-making skills to support customers and business objectives.
• Administer and support WTS, CenterPoint, ClearWin, SAP, and related business systems.
• Provide backup support for customer service functions and participate in special projects as assigned.

Qualifications

• 2+ years of related sales support, customer service, administrative support, or business experience.
• Highly organized with strong written, verbal, and interpersonal communication skills.
• Ability to communicate professionally and follow up in a clear and timely manner.
• Excellent attention to detail, organizational, and time management skills.
• Strong customer service orientation and commitment to delivering a positive customer experience.
• Ability to work effectively across cross-functional teams and with employees at all levels of the organization.
• Positive, energetic, and proactive approach with a strong sense of accountability and professionalism.
• Results-oriented with strong problem-solving skills and flexibility to meet changing business needs.
• Ability to manage competing priorities in a dynamic, fast-paced environment.
• Professional telephone presence and customer-facing communication skills.
• Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Experience with WTS, CenterPoint, ClearWin, SAP, or similar systems preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here . You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here .If you'd like to view a copy of the company's affirmative action planfor protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or [emailprotected] . If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or [emailprotected] . This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

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