Sales Support Associate

Socket.dev; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

EOS IT Solutions is seeking a Sales Support Associate in the United States to drive growth by engaging with potential clients and supporting account teams. You will identify opportunities, qualify leads, and help close AV product sales while maintaining high customer-service standards.

Responsibilities include client outreach, Salesforce management, product demonstrations, and CRM-driven reporting. A minimum of 3 years in inside sales and familiarity with Salesforce/Jira are required.

Qualifications

• 3+ years of experience in inside sales or a related field.
• Strong communication and interpersonal skills.
• Familiarity with CRM software (Salesforce, Jira).
• Proven ability to meet and exceed sales targets.
• Technical aptitude and quick learning of AV products and solutions.
• Self-motivated and results-driven with a passion for sales and customer service.

Responsibilities

• Initiate contact with potential clients via phone, email, and online channels to uncover opportunities and build relationships.
• Provide commercial support to customers, Account Managers, and Sales Directors; assist with Salesforce management and forecasting.
• Develop in-depth knowledge of AV products and services; communicate features and benefits to prospects.
• Assess and qualify leads to determine sales potential.
• Deliver engaging virtual presentations and demos addressing client needs.
• Drive closure of sales orders and follow up on leads to meet targets.
• Use CRM tools to maintain records, manage leads, and track activities.
• Collaborate with external sales teams and technical experts to resolve queries.
• Generate and analyze sales reports to improve strategies.
• Respond promptly and professionally to client inquiries to ensure satisfaction.

Skills

Inside Sales

CRM Knowledge

Communication

AV Tech Aptitude

Self-motivated

Tools

Salesforce

Jira

Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Sales Support Associate, you will play a key role in driving sales growth by engaging with potential clients, supporting account teams, and promoting our AV products and services. You’ll be responsible for identifying opportunities, qualifying leads, and closing sales while maintaining high standards of customer service and collaboration.

KEY RESPONSIBILITIES:

• Client Engagement: Initiate contact with potential clients via phone, email, and online channels to uncover opportunities and build relationships.
• Sales Support: Provide commercial support to customers, Account Managers, and Sales Directors. Assist with Salesforce management and collaborate on forecasting.
• Product Expertise: Develop in-depth knowledge of AV products and services. Communicate features and benefits effectively to prospective clients.
• Lead Qualification: Assess and qualify leads from various sources to determine sales potential.
• Sales Presentations: Deliver engaging virtual presentations and demos, addressing client needs and showcasing AV solutions.
• Closing Sales: Drive the closure of sales orders and follow up on leads to meet sales targets.
• CRM Mastery: Use CRM tools to maintain accurate records, manage leads, and track sales activities.
• Collaboration: Work closely with external sales teams and technical experts to resolve customer queries.
• Sales Reporting: Generate and analyze sales reports to provide insights and improve strategies.
• Customer Satisfaction: Ensure exceptional service by responding promptly and professionally to client inquiries.

ESSENTIAL CRITERIA:

• Minimum 3 years of experience in inside sales or a related field.
• Strong communication and interpersonal skills with the ability to explain technical concepts clearly.
• Familiarity with CRM software (e.g., Salesforce, Jira).
• Proven ability to meet and exceed sales targets.
• Technical aptitude and quick learning of AV products and solutions.
• Self-motivated and results-driven with a passion for sales and customer service.

DESIRABLE CRITERIA:

• Previous experience in audiovisual technology sales.

EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-Onsite

#INDNAMER

Pay Range

$60,000 — $75,000 USD