Sales Support Associate

Spectrum Vascular; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading innovator in vascular access solutions is seeking a Sales Support Associate to join its team. This role involves supporting hospital and clinical customers by processing orders, resolving inquiries, and providing high-quality customer service. Candidates should have a high school diploma and at least two years of experience in a customer service or sales support role. Proficiency in Microsoft Office and effective communication skills are essential, as is the ability to thrive in a fast-paced environment.

Qualifications

• Experience in customer service or sales support.
• Proficient in Microsoft Office and ERP systems.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage complex customer situations and inquiries.
• Receive and process orders for products and services.
• Collaborate with internal teams to ensure seamless service.

Skills

Customer service

Communication skills

Problem-solving skills

Attention to detail

Education

High School Diploma

College degree

Tools

Microsoft Office

ERP systems

Job description

Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Sales Support Associate will be responsible for supporting our hospital and clinical customers, ensuring accurate and timely order processing, and helping resolve inquiries with care and professionalism. Reporting directly to the Customer Experience Manager , this role is crucial in ensuring our customers receive concierge level service and fostering positive relationships that reflect Spectrum Vascular's commitment to quality and service.

Role Responsibilities

• Manage complex customer situations, responding promptly and effectively to resolve inquiries and issues.
• Receive and process orders for vascular access products and services via phone, email, and electronic systems.
• Enter and update orders and account information with accuracy and urgency.
• Collaborate closely with internal teams (sales, logistics, finance, and marketing) to ensure seamless service and support.
• Maintain up-to-date customer account information, including contract pricing, discounts, and invoicing.
• Address customer complaints or concerns, ensuring proper investigation and resolution.
• Support hospitals and sales representatives with account set-up, including vendor registration and system onboarding.
• Process electronic payments, address updates, and service changes as required.
• Provide data and reporting support to the Customer Experience Manager and other internal stakeholders.
• Offer innovative ideas to improve the customer experience and streamline internal processes.
• Excellent interpersonal and communication skills, both oral and written.
• Sharp attention to detail and ability to multitask.
• Customer-focused and collaborative team player.
• Self-motivated and adaptable to changing priorities.
• Proactive in identifying opportunities to improve service and processes.

Role Requirements

• High School Diploma required; college degree preferred.
• At least 2 years of experience in customer service, sales support, or order processing (medical device or healthcare industry experience is a plus).
• Proficient in Microsoft Office; ERP system experience strongly preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and thrive in a fast-paced environment.

Other Disclosures

Spectrum Vascular is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. For certain roles at Spectrum Vascular, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. Consistent with Spectrum Vascular’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Create a Job Alert

Interested in building your career at Spectrum Vascular? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School Select...

Degree Select...

LinkedIn Profile

Website

LinkedIn Profile

Website

Do you currently or will you in the future require sponsorship to work in the United States? * Select...

Work Authorization

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Spectrum Vascular’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.