Sales Support/Appointment Coordinator

Fred-Martin-Motor-C; Barberton (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Job summary

Fred-Martin-Motor-C in Barberton, OH is seeking a Customer Service Sales Support Representative to handle inbound/outbound calls about new and pre-owned vehicles and dealership internet leads. You will provide information and drive engagement, with no cold calling and a focus on warm leads.

You will work with the sales team to follow up, coordinate contact methods, and ensure timely responses that translate to in-store visits. Growth opportunities and a strong team environment are offered.

Qualifications

• Self starter mentality and ambitious spirit.
• Eagerness to learn and improve.
• Excellent communication skills and follow up.
• Driven by results.
• Ability to sit for prolonged periods of time.
• Clean driving record and valid driver's license.
• Ability to pass a background check and drug screening.

Responsibilities

• Work cohesively with the assigned sales staff to ensure customer follow up and engagement is being completed.
• Ensure all contacts are professional, courteous and noted in the system with a significant message which benefits the customer and dealership resulting in an in-store visit
• Translate, with sales staff, the best contact method for the customer, i.e.: email, phone or messaging
• Anticipate timely follow-up with prospects
• Review prospect information to ensure dealership is receiving all relevant information needed
• Assist in overflow phone calls and internet leads
• Other duties assigned

Skills

Customer service

Communication

Sales support

Lead follow-up

Job description

The largest used car dealership in Ohio is booming with business and we need some great phone warriors!

Are you a self starter? Do you practice and believe in providing A1 customer service?

Are you motivated to advance your career?

Do you like to stay busy?

If yes, then we want Y O U!

Summary

The Customer Service Sales Support Representative is responsible for receiving, processing, verifying, and distributing information from inbound and outbound calls to include, but not limited to, inquiries on new and pre-owned vehicles, dealership generated internet leads, and providing general information.

You will be speaking to a lot of people each day. The nice thing is that they are all WARM LEADS. (No cold calling)

Essential Duties

• Work cohesively with the assigned sales staff to ensure customer follow up and engagement is being completed.

• Ensure all contacts are professional, courteous and noted in the system with a significant message which benefits the customer and dealership resulting in an in-store visit

• Translate, with sales staff, the best contact method for the customer, i.e.: email, phone or messaging

• Anticipate timely follow-up with prospects

• Review prospect information to ensure dealership is receiving all relevant information needed

• Assist in overflow phone calls and internet leads

• Other duties assigned

Requirements

• Self Starter mentality and ambitious spirit

• Eagerness to learn and improve

• Excellent communication skills and follow up

• Driven by results

• Ability to sit for prolonged periods of time

• Clean driving record and valid driver's license

• Ability to pass a background check and drug screening

What We Offer

• Medical, Dental & Vision Insurance

• Company Paid Life Insurance

• 401K Plan + Match

• Generous Paid Time Off

• Up to 3 Weeks Paid Vacation

• Growth Opportunities

• Promote From Within

• Paid Training

• Employee Vehicle Purchase Plans

• Family Owned and Operated

• Long Term Job Security

• Health and Wellness

• Discounts on Products and Services

• Cell Phone Discounts

• Fitness Membership Discounts

• Referral Bonus Opportunities for all employees up to $3,250

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state or local laws.