Sales Support Analyst - Reporting

Automatic Data Processing, Inc.; Florida; Hybrid; USD 60,000 - 90,000; Full time

Job summary

ADP is seeking a Sales Support Analyst – Reporting in Maitland, FL. This hybrid position focuses on building timely sales productivity metrics and KPI reporting to support ADP’s Global Sales & Marketing teams.

You will partner with Sales & Operational Leaders and cross-functional teams to drive process improvements and ensure accurate, actionable insights for decision makers.

Qualifications

• Bachelor’s degree preferred; not strictly required.
• 1–2 years in Sales/Marketing Ops, Data Reporting & Analytics or Process Improvement.
• Experience with CRM platforms and MS Office suite.
• Ability to work in a fast-paced, cross-functional environment.
• Excellent written and verbal communication skills.

Responsibilities

• Drive data analytics to develop insights and provide status updates to sales leaders.
• Prepare daily/weekly/monthly reporting and analyses to support sales leaders.
• Understand key data sources and relationships (SFDC, Oracle) to produce meaningful reporting.

Skills

Data analytics

Communication

Relationship building

SQL

Excel

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

SFDC (Salesforce)

Oracle

MS Office

SQL

AWS

Job description

ADP is hiring a Sales Support Analyst – Reporting within our Commercial Operations Center of Excellence (CoE)

* This is a hybrid role based out of our Maitland, FL office. Qualified candidates must live within commutable distance to this location. *

As a Sales Support Analyst – Reporting you will be responsible for building and delivering timely best-in-class sales productivity and go-to-market metrics, combined with driving efficient operational process improvement within ADP’s Global Sales & Marketing organization. You will utilize your analytical/technical skills and business acumen to support measurement of sales metrics (KPIs) and effective decision-making process across various sales teams (BUs).

We are in search of team members who are self-starters, intellectually curious and have a proven ability to seek out and develop innovative approaches to business problems/opportunities. You will partner and consult with Sales & Operational Leaders, and various internal functional teams such as Analytics & Automation, Market & Territory Planning; as well as provide quick turnarounds on day-to-day business critical responsibilities.

Responsibilities:

• Drive data analytics to pro-actively develop insights about the business and provide status updates back to the sales leaders across the business.
• Prepare standardized (daily/weekly/monthly) reporting, analysis, and communications to support sales leaders.
• Develop a thorough understanding of key sales data sources and how they interact with one another to produce meaningful reporting and to identify workarounds to address gaps in data, sourcing, or dependencies (i.e. SFDC, Oracle…)
• Use exploratory data analysis to identify meaningful relationships, patterns or trends from complex data sets and discover opportunities to support decision making.
• Provide highly engaged, client focused and Just-in-Time support for Sales partners.
• Performs ad-hoc sales analysis, manages quick turnaround times for all assigned tasks/projects.
• Seeks information to understand sales team needs, identify and provide recommendations on how to effectively manage the changes and support.
• Comprehends and can explain technical terminology and various approaches in an easy-to-follow manner.

Qualifications:

• A college degree is nice to have but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
• 1-2 years of experience in Sales or Marketing Operations, Data Reporting & Analytics or Process Improvement
• Prior experience with CRM platforms and competency in Microsoft Office Suite (SFDC, Oracle, Capsule…)
• Prior working knowledge of data aggregation and querying a plus (i.e. SQL, AWS…)
• Ability to strive in a fast-paced evolving sales environment, with superb organizational skills.
• Have strong relationship building skills, the ability to collaborate in a cross functional environment and the ability to handle confidential matters.
• Excellent written and verbal communication skills with an ability to express and present complex technical concepts in business terms.
• Proven ability to work effectively both independently and in a team-based environment.
• Demonstrate “state of art” performance in conducting complex, impactful and high-visibility analyses.

Preferred Qualifications:

Preference will be given to candidates who have the following:

• Work independently and proactively drive issues to resolution.
• Ownership mindset, making the customer top priority, curiosity, and high ethical standards.
• Excellent interpersonal and relationship management skills.
• Excellent written and verbal communication skills, along with organizational and time management.
• Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills.
• Meticulous with strong analytical skills and judgement/decision-making ability.
• Ability to work in a fast-paced, performance-based environment and meet deadlines.
• Work independently and proactively drive issues to resolution.
• Knowledge of HR and Payroll industry tools and best practices are a plus.

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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.