Sales Support Analyst

Vaco by Highspring; Neptune Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Vaco by Highspring is seeking a Sales Support Analyst to bolster major e-commerce retail accounts through data-driven insights, forecasting, and operational support. The role collaborates with sales, operations, and cross-functional teams to drive growth across online channels.

The ideal candidate will have a Bachelor's degree and up to five years in e-commerce, consumer products, sales analytics, or related areas, with strong analytical, organizational, and communication skills to deliver

Qualifications

• Bachelor's degree required.
• Up to 5 years in: E-commerce, consumer products, sales analytics, operations support, reporting and business analysis.

Responsibilities

• Support e-commerce sales with reporting, analytics, and insights.
• Analyze inventory levels, product availability, sales performance, pricing, profitability, and traffic trends.
• Monitor inventory and assist replenishment planning.
• Track aging inventory and resolve catalog/listing issues.
• Analyze promotional performance and provide recommendations for future campaigns.
• Assist with demand forecasting and sales projections.
• Create trend and performance reports to identify opportunities and forecasting adjustments.
• Support customer issue resolution and platform-related alerts.
• Manage new product setup and maintain pricing, product specifications, and packaging information.
• Support digital content management across third-party platforms.
• Prepare reports covering shipments, sales performance, inventory, product history, budgeting, and planning data.
• Assist with special projects and provide backup support for key sales initiatives

Skills

Analytical skills

Attention to detail

Organizational skills

Data analysis

Communication skills

Cross-functional collaboration

Proactive problem-solving

Education

Bachelor's degree

Job description

Vaco is hiring a Sales Support Analyst to support major e-commerce retail accounts through data analysis, forecasting, reporting, inventory planning, and operational support. This position works closely with sales, operations, and cross-functional teams to drive growth across online channels.

What You'll Be Doing

• Support e-commerce sales teams with reporting, analytics, and business insights
• Analyze key metrics including inventory levels, product availability, sales performance, pricing, profitability, and traffic trends
• Monitor inventory and assist with replenishment planning
• Track aging inventory and help resolve catalog and listing issues
• Analyze promotional performance and provide recommendations for future campaigns
• Assist with demand forecasting and sales projections
• Create trend and performance reports to identify opportunities and forecasting adjustments
• Support customer issue resolution and platform-related alerts
• Manage new product setup and maintain pricing, product specifications, and packaging information
• Support digital content management across third-party platforms
• Prepare reports covering shipments, sales performance, inventory, product history, budgeting, and planning data
• Assist with special projects and provide backup support for key sales initiatives

Required Experience

• Bachelor's Degree required
• Up to 5 years of experience in:
  • E-commerce
  • Consumer products
  • Sales analytics
  • Operations support
  • Reporting and business analysis

Key Skills

• Strong analytical and problem-solving abilities
• High attention to detail and accuracy
• Excellent organizational skills
• Ability to analyze data and identify business opportunities
• Strong written and verbal communication skills
• Ability to collaborate effectively across multiple departments
• Proactive and solutions-oriented mindset

Ideal Background

• E-commerce sales support
• Inventory planning
• Demand forecasting
• Retail analytics
• Consumer goods environments
• Marketplace or online retail support

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on if its client's use of AI products in hiring.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).