Sales Support Analyst

Vaco by Highspring; Jacksonville (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonus

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

Vaco by Highspring in Jacksonville, FL is hiring a Sales Support Analyst to work onsite with the e-commerce sales team. You will analyze data, support inventory planning, forecasting, promotions, and reporting, while assisting with product content and item setup across multiple platforms.

The role emphasizes collaboration across departments, attention to detail, and proactive problem solving to drive business results. Bachelor’s degree and up to five years’ relevant experience are required.

Qualifications

• Bachelor's degree required with up to five years in consumer products or e-commerce, analytical/ reporting focus.

Responsibilities

• Support e-commerce sales with data, reporting and analysis to identify growth opportunities.
• Monitor inventory levels and support replenishment planning for online channels.
• Analyze promotional performance and recommend improvements for campaigns.
• Assist demand forecasting and align projections with sales trends.
• Generate trend reports and identify shifts in product demand.
• Provide operational support for customer issues and platform alerts.
• Assist with product data synchronization and digital content management.
• Prepare ad hoc reports for planning and budgeting purposes.

Skills

Analytical skills

Strong communication

Detail oriented

Cross-functional collaboration

Education

Bachelor's degree

Job description

Vaco has a great opportunity for a Sales Support Analyst in Jacksonville, Florida. This is a direct hire opportunity that sits fully onsite.

POSITION SUMMARY:

Work closely with e-commerce sales teams supporting major online retail accounts to provide strategic analysis and operational support across inventory planning, order fulfillment, forecasting, promotional execution, and reporting. Assist with digital product content and item setup across multiple platforms, as well as the preparation and maintenance of recurring business reports.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

• Support e-commerce sales teams with data, reporting, and ongoing analysis to identify and execute growth opportunities across key online retail channels. Reporting includes metrics such as inventory coverage, product availability, profitability, performance trends, traffic, pricing, and other key indicators.
• Partner with internal teams to monitor inventory levels and proactively support replenishment planning for online marketplace channels. Track aging inventory and assist in resolving catalog or listing discrepancies.
• Analyze promotional performance and provide recommendations to improve future campaign effectiveness.
• Assist with demand forecasting by maintaining and updating projections within internal systems, ensuring alignment with sales trends, promotions, product launches, and discontinuations.
• Generate trend reports and conduct analyses to identify shifts in product demand, recommend forecast adjustments, and troubleshoot performance variances.
• Provide operational support to resolve customer-related issues and platform alerts. Execute new product setups and maintain accuracy of pricing, packaging, and product specifications within internal and external systems.
• Support digital content management and product data synchronization across third-party platforms.
• Prepare ad hoc reports and analyses, including summaries of shipments, sales performance, inventory levels, and product history for planning and budgeting purposes.
• Assist with cross-functional projects and provide backup support for key sales initiatives as needed.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree required, along with up to five years of relevant experience in a consumer products or e-commerce environment, preferably in an analytical, operations, or reporting-focused role.

SKILLS REQUIRED:

Strong verbal and written communication skills with the ability to collaborate effectively across departments. High attention to detail, organization, and accuracy are critical. Demonstrated analytical skills with a proactive, solutions-oriented approach to problem-solving and driving business results.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certification requirements, office location and other geographic considerations, and other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here https://www.highspring.com/ai-use-notices/. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).