Sales Support

Architessa; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

Architessa in Washington, D.C. is looking for a Showroom Sales Support professional. This full-time position involves engaging with clients, maintaining showroom appearance, and supporting Sales and Design Consultants.

The ideal candidate should have strong verbal communication skills, experience with CRM systems like Salesforce, and the ability to create and maintain Excel documents. High customer service standards and a positive attitude are essential for this role.

Qualifications

• Strong communication skills required.
• Experience with CRM systems preferred.
• Capable of managing multiple tasks simultaneously.

Responsibilities

• Welcome clients in the showroom and ensure a positive experience.
• Enter client information in Salesforce and log traffic.
• Assist Sales & Design Consultants by processing quotes and sample check-outs.

Skills

Excellent verbal and communication skills

Working knowledge of computer systems

Ability to maintain positive working relationships

Proper phone etiquette

Ability to create and use Excel spreadsheets

Typing speed of 60 words per minute

Tools

Salesforce

Job description

Overview

Full-time Description

Job Title: Showroom Sales Support

Reports to: Regional Sales Manager

Department: Rockville Showroom

FLSA Status: Salary, Exempt

Date: 10/18/2022

Supervisory: N/A

Vision

Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.

Core Competencies

• Excellent verbal and communication skills
• Working knowledge of computer systems (CRM experience helpful)
• Ability to maintain positive working relationship with customers and co-workers
• Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call
• Ability to create and use Excel spreadsheets and Word documents
• Typing speed of 60 words per minute

Job Duties

• Be the showroom ambassador while helping to sell tile
• Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI
• Smile, engage, greet customers with curiosity and empathy
• Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
• Enter client information and log traffic in SFDC
• Distributes walk-in customers to Sales & Design Consultants per guidelines
• Communicates with customers via Email, the phone and in person
• Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)
• Check voice mail timely, within company standards
• Schedule appointments for Sales & Design Consultants
• Type and process sample check-outs via Salesforce
• Hand out marketing material
• Ensure everyone is helped – happy – and provided for
• Maintain showroom appearance by ensuring tile samples are put away
• Keep reception area clean
• Responsible for Opening/Closing showroom according to Checklist
• Order showroom supplies (Backup)
• Conduct price checks and stock inventory checks
• Place follows up and receive sample orders
• Responsible for UPS/FedEx/Carrier Services as needed
• Send out control samples to vendors
• Help to process orders when needed
• Send special items to customers or vendors (flowers, cookies, etc.) as needed
• Schedules Courier service when applicable for designers

Master The 6 Deliverables

• Sales RX Follow through (See implementation for more detail)
• Greeting properly (via phone, get them to make appointment, directions)
• Good Morning, Evening, Afternoon
• Building rapport
• Get information – quote, related party
• Next Appointment or Close
• Daily Huddle – Rotation Schedule
• Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties
• Open Tasks on their Home page
• Response Time
• Follow ups within 48 hours
• Customer greeted within 15 seconds
• Emails/VM within 2-4 hours
• Pending meetings individually – weekly

Reports Generated by Department and Frequency

• Daily report to Manager
• Daily Sales and Sign-In reports

Key Performance Indicators

• Maintains positive/inviting attitude with customers
• All customers signed in and information recorded accurately
• Walk-ins distributed as per guidelines
• Develops rapport with major accounts
• Sign-In Reports completed accurately and daily
• Phones answered in a timely manner
• Proper Phone etiquette followed
• % of customers that are helped
• Number of positive online social media reviews
• Organized Front Desk

Hours

EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45