Sales Support

Brobston Group; Florida; Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

Ralph Lauren Corporation in Florida seeks a Sales Assistant to support the Executive Sales Professional and deliver a seamless, memorable shopping experience for clients. You will help manage client outreach, product knowledge, in-store service, and efficient sales operations while upholding confidentiality and the brand’s standards.

You will participate in brand training, assist with client engagement, and contribute to achieving sales goals through teamwork and professional service.

Qualifikationen

• Past retail selling experience preferred.
• Interest in and appreciation for luxury and best-in-class service.
• Strong communication and interpersonal skills.
• Proactive thinker who takes initiative.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; lift up to 30 lbs.

Aufgaben

• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Supports the Executive Sales Professional as needed to ring client transactions, both in sales and returns.
• Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Executive Sales Professional.
• Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Executive Sales Professional and the brand.
• Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a "one team focused on the customer" mindset.
• Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
• Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
• Ensures all client information is captured in the concierge app.
• Handles sensitive and confidential information with utmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

Kenntnisse

Retail sales experience

Communication skills

Interpersonal skills

Proactive thinker

Team collaboration

Physical ability to lift up to 30 lbs

Operate the register

Tools

Word

Excel

PowerPoint

Outlook

SharePoint

Jobbeschreibung

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

The Sales Assistant plays a critical role assisting the Executive Sales Professional by engaging with clients and sales processes to deliver a seamless and memorable shopping experience to our customers. Sales Assistants play a critical role in driving business productivity to help the Executive Sales Professional reach their sales goal, through efficient and effective sales support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
• Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
• Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
• Supports the Executive Sales Professional as needed to ring client transactions, both in sales and returns.
• Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Executive Sales Professional.
• Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Executive Sales Professional and the brand.
• Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a "one team focused on the customer" mindset.
• Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
• Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
• Ensures all client information is captured in the concierge app.
• Handles sensitive and confidential with utmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

EXPERIENCE, SKILLS & KNOWLEDGE

• Past retail selling experience preferred.
• Interest in and appreciation for luxury and best-in-class service
• Strong communication and interpersonal skills
• Proactive thinker who takes initiative.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.