Sales Professional

Ralph Lauren; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Ralph Lauren is seeking a passionate Sales Professional to create extraordinary client experiences and act as a brand ambassador. This role requires exceptional customer service skills, the ability to exceed sales goals, and the drive to nurture client relationships.

The ideal candidate will possess strong product knowledge, interpersonal skills, and a proactive attitude towards sales. We value energy, professionalism, and a genuine desire to work with people to elevate the in-store experience.

Qualifications

• Relevant work experience preferred.
• Well-developed written and verbal skills.
• Positive energy and genuine desire to work with people.
• Strong computer skills preferred.
• Ability to operate the register and stand for extended periods.

Responsibilities

• Provide exceptional customer service and hospitality.
• Maintain customer correspondence to enhance relationships.
• Drive consistent business through key product pillars.
• Develop strong product knowledge across the RL Lifestyle catalogues.
• Support company initiatives related to product launches and customer experience.

Skills

Customer service expertise

Interpersonal skills

Organizational skills

Proficiency in English

Proactive mindset

Tools

Word

Excel

PowerPoint

Workday

Outlook

Job description

Position Overview

The Sales Professional must embody a passion for creating extraordinary client experiences within the Ralph Lauren brand. First and foremost, the Ralph Lauren Sales Professional must have the selling skills, confidence and drive to exceed sales goals. The Sales Professional must be skilled at developing and nurturing client relationships while identifying opportunities to expand their client’s interest in Ralph Lauren’s lifestyle brand. Sales Professionals hold the critical position of acting as brand ambassadors, consistently exceeding customer expectations and achieving their sales targets. His or her passion for Ralph Lauren is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Sales Professional.

Essential Duties & Responsibilities

• Provide exceptional customer service and hospitality by greeting, listening and assisting customers by exceeding their expectations and demonstrating excellent knowledge of the product and styling.
• Elevate in store experience by consistently delivering memorable moments to every customer.
• Maintain customer correspondence to build and enhance relationships and drive sales.
• Drive consistent business through key product pillars. Drive full price volume across all Ralph Lauren lifestyles.
• Utilize technology and virtual selling for outreach to clients and offer the full breadth of Ralph Lauren products.
• Develop strong product knowledge across the RL Lifestyle catalogues.
• Be well informed about the company history, current events and general information about Ralph Lauren.
• Knowledgeable in current industry trends and technology including familiarity of competition.
• Maintain a professional appearance and behaviors and follow the Ralph Lauren dress, presentation and grooming standards.
• Support and leverage all company initiatives as they relate to product launches, customer experience and selling.
• Adhere to company policies and procedures at all times.
• Assist with inventory, special events and projects as needed.
• Perform opening and closing store duties as needed.
• Maintain open, professional and ongoing communications with store management, peers and corporate partners.
• Ability to network and socialize with our target customers.

Experience, Skills & Knowledge

• Relevant work experience preferred.
• Well-developed written and verbal skills.
• Excellent interpersonal skills with the ability to build and maintain strong working relationships.
• Strong organizational skills and attention to detail is a must.
• Ability to multi-task, work in high pressure environment.
• Self-starter / proactive mindset / passion for learning.
• Positive energy and genuine desire to work with people.
• Proficient in English, other languages a plus.
• Passion for the Brand and thriving in a selling environment.
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register, stand, move and walk for multiple hours.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.