Seasonal Brand Ambassador (Brickell)

Diptyque Paris; Miami (FL); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Diptyque Paris is seeking a customer-focused luxury retail professional in Miami to deliver extraordinary brand experiences. You will engage with clients, educate them about Diptyque’s perfumery, skincare, and home products, and guide them through a sophisticated shopping journey.

The role requires strong interpersonal skills, a passion for luxury goods, and flexibility to work weekends and evenings while maintaining immaculate grooming and presenting Diptyque with elegance.

Qualifications

• Experience in a luxury retail, sales, or customer service environment.
• Exceptional interpersonal and communication skills.
• Passion for luxury products and Diptyque brand aesthetics.
• Flexible hours including weekends, evenings, and holidays.

Responsibilities

• Represent Diptyque with professionalism and enthusiasm reflecting the brand image.
• Engage with customers, provide personalized consultations, immersive brand experience.
• Educate customers on Diptyque products, ingredients, history, and selling propositions.
• Achieve sales targets through proactive interactions and upselling/cross-selling.
• Maintain visual merchandising standards per brand guidelines.
• Assist with inventory, receiving, stocking and organizing products.
• Process sales transactions accurately using POS systems.
• Gather feedback and insights for management.
• Participate in events, promotions, and training sessions.
• Build and maintain customer relationships to foster loyalty.

Skills

Luxury retail

Customer service

Interpersonal skills

Sales mindset

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Job Responsibilities

• Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values.
• Actively engage with customers, providing personalized consultations and an immersive brand experience.
• Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.
• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights, communicating them effectively to management.
• Participate in special events, promotions, and training sessions as required.
• Build and maintain strong customer relationships to foster brand loyalty.
• Any other tasks as assigned from time to time by any manager

Job Qualifications

• Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods.
• Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele.
• A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic.
• Strong sales acumen and a results-oriented mindset.
• Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands.
• Excellent presentation and grooming standards, reflecting the luxury nature of the brand.
• Proficiency in English; additional language skills are a plus.
• High school diploma or equivalent; a college degree is preferred.
• Ability to stand for extended periods and lift up to 20 pounds.

Diptyque is committed to diversity in all its forms and considers each application carefully.

Diptyque is committed to diversity in all its forms and considers each application carefully.

At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.