Sales Supervisor - Vilebrequin (Full-Time)

GIII Retail Group; Bal Harbour Village (FL); On-site; USD 50,000 - 68,000; Full time

Job summary

Vilebrequin is seeking a Sales Supervisor to join the Bal Harbour Village store leadership team. This onsite role supports management with sales, operations, and policy adherence, reporting to the Store Manager. A passion for luxury and customer service is essential.

The successful candidate will motivate a team, coach in the moment, and ensure product knowledge and clienteling standards are consistently demonstrated. Flexibility for schedule is required.

Qualifications

• 1-2 years of store leadership experience, preferably with luxury brands
• 3+ years of experience in the luxury retail space
• High school diploma or equivalent required

Responsibilities

• Lead and motivate team to achieve sales goals and provide coaching in the moment
• Deliver luxury clienteling and exceptional customer service on the selling floor and digitally
• Maintain product knowledge and communicate collection details to clients
• Oversee store operations, adherence to company procedures and schedules

Skills

Luxury product knowledge

Customer service excellence

Sales leadership

Coaching and mentoring

Communication

Problem solving

Team motivation

Education

High School Diploma/Equivalency

Job description

YOUR OPPORTUNITY

Your opportunity to join a dynamic team where every day feels like a holiday awaits! Vilebrequin is looking for a passionate and people-focused Sales Supervisor to join its store leadership team. The Sales Supervisor supports Vilebrequin store management with sales generation, operations, and compliance with company procedures. This position is onsite at the specified location and will report to the Store Manager.

YOUR IMPACT

Create a Welcoming Environment

• Immediately welcome customers and proactively offer assistance.
• Provide a dynamic service presence to each location.
• Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.
• Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.
• Help foster a welcoming, fun, encouraging, and energetic customer environment.
• Create a positive work environment through collaboration.

Elevate the Shopping Experience

• Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.
• Incorporate the WE SELL SUN selling ceremony in every sale through applying first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.
• Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
• Study and communicate collection details while assisting clients.
• Ensure the customer wish list is always current with customers being notified when product arrives.
• Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.
• Adhere to all corporate customer service policies.
• Demonstrate effective communication with customers, coworkers, and managers.
• Maintain adequate sales floor supervision.

Lead by Example

• Motivate team to achieve sales goals.
• Observe and coach in the moment.
• Ensure team demonstrates expert product knowledge to clients.
• Address and resolve customer concerns according to company philosophy and standards.
• Uphold luxury clienteling standards to provide the best customer experience.

KEYS FOR SUCCESS

Education

• High School Diploma/Equivalency Required
• 1-2 years ofstore leadership experience, preferably with luxury brands
• 3+ years of experience in the luxury retail space

Competencies

• Motivating and coaching teams
• Results-Driven
• Strong leadership critical thinking and problem solving skills
• Passion for luxury product with an appreciation for design
• Entrepreneurialspirit
• Solution-oriented
• A professional, welcoming character and presentation
• Ability to generate customer delight
• Client-oriented with an excellent sense of service quality (go the extra mile spirit)
• Excellent communication skills
• Strong attention to detail
• Team-oriented; "win-together" mentality
• Ability to work autonomously
• Displaysstrong organizational skills and follow-through
• Technologically savvy
• Ability to work a flexible schedule based on business needs, which includes mornings/ evenings, weekends and holidays