Sales Supervisor: Ring Concierge (UES)

Leap Inc; New York (NY); On-site; Full time

Job summary

An innovative luxury jewelry brand is seeking a dynamic Sales Supervisor to lead a passionate team in delivering exceptional customer experiences. This role emphasizes collaboration, operational excellence, and strategic sales initiatives, ensuring a world-class environment that reflects the brand's commitment to luxury. The ideal candidate will possess strong leadership skills, a deep understanding of luxury retail, and the ability to foster client relationships that drive loyalty. Join a forward-thinking company dedicated to empowering women and creating memorable moments for clients in a fast-paced, evolving retail landscape.

Benefits

Medical, Dental & Vision benefits

Employee Assistance Programs

401K

Commission based

Accrued PTO

Employee discount on participating Leap brands

Qualifications

• Proven ability to lead and inspire teams in a luxury retail environment.
• Strong client relationship management and sales skills.

Responsibilities

• Oversee sales team performance and development in a luxury boutique.
• Drive sales and client retention strategies with the General Manager.

Skills

People Leadership

Client-Centric Approach

Adaptability

Strategic Thinking

Exceptional Communication

Professionalism

Operational Efficiency

Education

High School Diploma

Tools

Shopify

Endear

Slack

Job description

About the Brand:
Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year-over-year by strategically utilizing social media to successfully blur the lines between retailer and influencer. In an industry that has been historically dominated by men, Nicole is disrupting with her vision to design forever pieces that are both inspirational and attainable. The brand has successfully built its bespoke bridal business along with its more accessible fine jewelry collection and multiple brick-and-mortar retail locations in NYC, LA, Houston, and Boca Raton.

About the Role:

We are seeking a passionate and driven Sales Supervisor for our boutique on Madison Avenue in the Upper East Side. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury.

In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store's operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management.

With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.

Position Qualifications:

• Must be 18 years or older to comply with company standards.
• Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.
• Experience in luxury retail with a solid understanding of premium accessories, including familiarity with materials, product details, and the expectations of high-end clientele.
• Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.
• Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.
• Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.

Hourly Pay Range: $25 to $29. Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• People Leadership: Able to effectively coach, mentor, and guide the team toward achieving goals and building a bench of future leaders.
• Client-Centric & Results Driven: Excels in creating personalized connections with clients, anticipating their needs, and achieving sales targets with empathy and expertise.
• Adaptable & Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, quickly adapting to challenges and solving problems creatively.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.
• Professionalism & Discretion: Demonstrates a high level of professionalism in managing client interactions and handling difficult situations with empathy and discretion.
• Brand Expertise: Deep knowledge of the product and brand, enabling the ability to provide expert insights that enhance client experiences.
• Operational Efficiency: Consistently delivers high-quality work in a time-efficient manner, ensuring smooth store operations.

Key Performance Indicators (KPI’s):

• Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence.
• Strong client retention through personalized, engaging experiences, leveraging networking opportunities, and consistently achieving high Net Promoter Scores (NPS) and secret shopper results.
• Effectively communicates loss prevention (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies.
• Strong organizational skills, ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines.

About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Commission based
• Accrued PTO:
  • Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually.
  • Part-Time hourly employees can accrue based on local laws.
• Employee discount on participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.