Sales Supervisor: LESET

Flippa.com; New York (NY); On-site; Full time

Job summary

A leading company in the retail sector is seeking a Sales Supervisor for their West Village location. You will lead a team to deliver exceptional customer experiences and drive sales performance. The ideal candidate will possess strong leadership skills, a customer-centric approach, and the ability to adapt to a dynamic retail environment. This role involves maintaining store standards, supporting new store openings, and leveraging technology to enhance operations. Join us to help emerging brands succeed in a vibrant retail atmosphere.

Benefits

Employee discount + wardrobe allotment

Bonus Eligible

401K

Accrued PTO

Medical, Dental & Vision benefits

Employee Assistance Program

Qualifications

• 1+ years of management experience required.
• 2+ years of customer service or retail experience preferred.
• Must be at least 18 years old.

Responsibilities

• Inspire a team to create memorable in-store experiences.
• Execute action plans to drive sales and client engagement.
• Ensure store standards are maintained.

Skills

Leadership

Customer Service

Adaptability

Collaboration

Detail Orientation

Tools

Shopify

Slack

Google Office

Job description

Our store teams are the heart of Leap! We are looking for a driven Sales Supervisor for LESET located in the West Village. This leader will play an integral role in developing a world class store team and delivering top notch customer experience.

The Leap platform launches and operates insight-driven retail stores for modern/emerging brands with better performance and less risk.Among the trailblazing brands we work with are: Baobab, Set Active, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Cuts, True Classic Tees and many more.

What We’re Looking For:

• Influence and inspire a team to create memorable in store experiences and foster a positive environment
• Execute action plans in partnership with the Store Leader to drive sales and client engagement
• Ensure store standards are maintained; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)
• Support with activations and new store openings as needed
• Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
• Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
• Keep an agile work schedule; including days, nights, weekends, holidays
• One or more years of direct and/or indirect management experience
• Two or more years of customer service and/or retail experience: background in similar category preferred
• Must be at least 18+ years of age
• Maintain an active floor presence, including standing and walking for extended periods of time
• Comfortability using a ladder and lifting a maximum of 50lbs

Who YOU Are:

• People Leader- effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
• Customer Obsessed/Hospitality Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
• Collaborator- actively seeks and provides feedback,thrives on building relationships and working with teams.
• Professional- punctual, accountable and honest; takes initiative and demonstrates strong work ethic.
• Brand Advocate/Category Expert- keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate employees + customers on product.
• Detail Oriented- operates with high efficiency and effectiveness, consistently produces polished and quality work.

Measures of Success:

• Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
• Clienteling: Client Outreach, Networking NPS (net promoter score)
• Ability to accomplish tasks + meet deadlines effectively

Leap Perks:

• Employee discount + wardrobe allotment for participating Leap brands
• Bonus Eligible
• 401K
• Accrued PTO for those eligible (blackout periods apply)
• Medical, Dental & Vision benefits (must avg 32hrs+/wk)
• Employee Assistance Program

If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. LeapCareers!

Salary: Up to $26/hour

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.