Sales Supervisor - Key Holder

Vince; Los Angeles (CA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Healthcare options

401(k) with employer match

Generous paid time off

Clothing allowance

Merchandise discounts

$600 annual gym reimbursement

Mental health support tools

Parental leave program

Life and disability insurance

Pre-tax commuter benefits

Job summary

Vince is seeking a dynamic, customer service-driven Full-Time Sales Supervisor (Key Holder) for our Flagship Store at The Grove in Los Angeles. The role focuses on generating sales and building lasting client relationships through proactive follow-up and exceptional service.

You will lead by example, demonstrate product knowledge, and maintain visual standards while efficiently operating the POS and store email systems; prior luxury retail experience is preferred.

Qualifications

• Prior experience in luxury retail sales is preferred.
• Sales-driven and goal-oriented.
• Positive, high-energy and engaging personality.
• Strong verbal and written communication skills for customer interaction.

Responsibilities

• Achieve and exceed personal sales and productivity goals set by store management.
• Demonstrate knowledge of merchandise features and benefits to maximize sales opportunities.
• Identify customer needs and overcome objections with effective communication.
• Develop client relationships beyond initial sale via phone, email and written follow-up.
• Maintain store housekeeping and visual standards.
• Operate POS system and email communications.
• Safeguard inventory following loss prevention policies.
• Follow all store policies and procedures.
• Manage client books and clienteling.

Skills

Effective & Elevated Communication

Solution Driven

Business Acumen

Autonomous Operator

Job description

The Position

Vince is seeking a dynamic, customer service driven Full-Time Sales Supervisor (Key Holder) for our Flagship Store at The Grove (Los Angeles).

The Sales Supervisor is responsible for generating sales and building customer relationships in our retail stores. Associates who demonstrate high degrees of proficiency to interact with the customers and identify their needs will maximize their sales opportunities. The associate will be responsible for continuing the client contact beyond the initial sale. By capturing name, address, phone and email contact information, the associate will use multiple means to communicate and build relationships with the customers. The associate will also be responsible for maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. The associate must have an ability to successful operate our point-of-sale (POS) register system and operate our email system.

Salary Range

The anticipated base salary range for this position is $17 to $22 hourly. Exact salary depends on several factors such as experience, skills, and budget. Salary range may vary based on geographic location.

What You’ll Be Responsible For

• Achieve and exceed the personal sales and productivity goals agreed upon with your store manager
• Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the sales opportunity
• Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised
• Responsible to do client development beyond the initial transaction, utilizing phone, email & written follow-up contact
• Maintain the housekeeping and visual standards of the store
• Have computer skills to operate the POS register and email systems
• Safeguard the store’s inventory by adherence to the company’s loss prevention program
• Follow all store operational policies and procedures
• Client Book Management and Clienteling

What You’ll Bring

• Effective & Elevated Communication
• Solution Driven
• Business Acumen
• Autonomous Operator

Qualifications/Experience We’re Looking For

• Prior experience in luxury retail sales is preferred
• Must be a sales-driven, goal-oriented individual
• Must have a positive, high-energy, friendly, outgoing, and engaging personality. Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.
• Demonstrate strong verbal and written communication skills allowing for effective communication with your customers
• Possess computer skills to operate our retail POS system, Word, Excel and email
• Must be able to lift, carry or otherwise move objects weighing up to 35 pounds when merchandising the sales floor and use ladders or stairs

Benefits

Vince offers a competitive benefits package designed to meet the unique needs of our team members. Some benefits are provided automatically at no cost and others require an active election. Those benefits include:

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, as well as company holidays
• Clothing allowance & merchandise discounts
• $600 annual gym reimbursement
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.