Sales Supervisor: Grown Brilliance (Fine Jewelry)

Leap, Inc.; Chicago (IL); On-site; Full time

Job summary

A leading company in luxury retail is seeking a passionate Sales Supervisor for their Gold Coast boutique in Chicago. This role involves overseeing a sales team, ensuring operational success, and delivering exceptional customer experiences. The ideal candidate will have extensive luxury retail experience and a strong ability to inspire and lead teams. Flexibility in availability is essential, and proficiency in retail technologies is highly valued.

Benefits

Commission Eligible

Medical, Dental & Vision benefits

Employee Assistance Programs

401K

Accrued PTO

Employee discount on participating Leap brands

Qualifications

• Must be 18 years or older.
• Extensive experience in luxury retail or high-touch client-facing roles.
• Flexible and adaptable availability.

Responsibilities

• Oversee sales team performance and development.
• Drive sales and client retention strategies.
• Lead by example on the sales floor.

Skills

People Leadership

Client-Centric

Adaptable

Collaborative

Exceptional Communication

Professionalism

Brand Expertise

Operational Efficiency

Education

GIA Certification

Tools

Shopify

Endear

Slack

Job description

About the Brand:

Grown Brilliancewas founded by Akshie Jhaveri, a third-generation jeweler. Inspired by her family’s legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living

As a proud minority-female-founded and 75% female-led company, Grown Brilliance’s commitment to Akshie’s founding mission is only matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.

About the Role:

We are seeking a passionate and driven Sales Supervisor for our Grown Brilliance boutique Gold Coast, Chicago IL. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury.

In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store's operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management.

With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.

Position Qualifications:

• Must be 18 years or older to comply with company standards.
• Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.
• Extensive experience in luxury retail or high-touch client-facing roles, with proven experience selling products at a minimum price point of $1,000. A deep commitment to providing exceptional client experiences. GIA certification is preferred to enhance expertise in fine jewelry.
• Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.
• Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.
• Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.

Hourly Pay Range: $19/hour to $21/hour. Actual compensation will be based on years of experience, skills, competencies qualifications.

Interpersonal Skills:

• People Leadership: Able to effectively coach, mentor, and guide the team toward achieving goals and building a bench of future leaders.
• Client-Centric & Results Driven: Excels in creating personalized connections with clients, anticipating their needs, and achieving sales targets with empathy and expertise.
• Adaptable & Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, quickly adapting to challenges and solving problems creatively.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.
• Professionalism & Discretion: Demonstrates a high level of professionalism in managing client interactions and handling difficult situations with empathy and discretion.
• Brand Expertise: Deep knowledge of the product and brand, enabling the ability to provide expert insights that enhance client experiences.
• Operational Efficiency: Consistently delivers high-quality work in a time-efficient manner, ensuring smooth store operations.

Key Performance Indicators (KPI’s):

• Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence
• Strong client retention through personalized, engaging experiences, leveraging networking opportunities, and consistently achieving high Net Promoter Scores (NPS) and secret shopper results.
• Effectively communicates loss prevention (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies.
• Strong organizational skills, ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

• Commission Eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO:
  • Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually
  • Part-Time hourly employees can accrue based on local laws
• Employee discount on participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.