Sales Supervisor - Full Time

FashionUnited; Schaumburg (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

FashionUnited is seeking a Sales Supervisor in Schaumburg, Illinois. This role involves leading a sales team, ensuring customer satisfaction, and driving sales performance while exemplifying the company's core values.

The ideal candidate will have a minimum of 2 years of retail sales experience, strong selling skills, and excellent communication abilities. Responsibilities include coaching team members and developing client relationships to maximize sales.

Qualifications

• Minimum of 2 years sales experience in retail.
• Ability to react to business trends and identify areas of opportunity.
• Innovative thinker that will drive the brand forward.

Responsibilities

• Provide a professional level of customer service.
• Generate sales through customer outreach and trust development.
• Lead and motivate the sales team to achieve sales objectives.
• Coach and train retail sales staff on sales practices.

Skills

Strong selling skills

Excellent communication skills

Leadership and motivational skills

Competitive edge and drive

Job description

Lacoste is a lifestyle brand, born of the inventiveness of a tennis champion, René Lacoste, who created the first polo shirt ever, initially for himself and for his friends, to be both relaxed and elegant on and off the tennis courts. Nicknamed the Crocodile by the press in the late 1920s when he was a multiple Grand Slam tennis champion, René Lacoste had the animal embroidered on the blazer he wore on court, before making it the logo of his famous polo shirt. Crocodile brand is today present in 120 countries through a selective distribution network. Two Lacoste items are sold every second in the world. As an international group gathering 10,000 women and men, Lacoste offers a complete range of products: apparel, leather goods, fragrances, footwear, eyewear, home wear, watches and underwear, all of them being elaborated in the most qualitative, responsible and ethical way. In 2017, the brand garnered a turnover of 2 billion euros.

Sales Supervisor - Full Time

A sales supervisor is responsible for ensuring a high level of customer satisfaction through excellent sales performance. Leading by example, the sales supervisor plays an important role in driving the store’s business while reflecting company values and service standards.

Essential Job Responsibilities

• Provide a professional and excellent level of customer service with existing and new customers.
• Generate sales by identifying appropriate business targets and building a new customer base to maximize sales. Retain existing customers by developing trust and strong client relationships.
• Demonstrate customer‑outreach and wardrobe‑styling skills.
• Lead, direct and motivate the sales team in order to achieve the overall corporate sales objectives.
• Delegate functions and tasks to team associates.
• Implement the sales strategy plan.
• Execute floor leadership—own the sales floor with the Store Manager; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.
• Coach and train retail sales staff on best sales practices.
• Identify current and future trends that appeal to the consumer.
• Ensure that the fitting rooms are ready for customers by promptly clearing and returning merchandise to the proper area of the selling floor.
• Ensure merchandise is clean and ready to be displayed.
• Develop product knowledge by completing e‑learning modules and training with the Store Manager or Assistant Store Manager to communicate it to the customer.
• Adhere to loss prevention and inventory control and compliance procedures.
• Ensure promotions are accurate and merchandised to company standards.
• Monitor local competitors.
• Handle customer questions, complaints, and issues.
• Support and reinforce positive employee relations through leading and developing a quality store team, and communicate and partner with the Store/Assistant Manager on coaching and conflict resolution.
• Perform all other duties as assigned and required.
• Hold store keys and regularly participate in store opening and closing functions.

Requirements / Qualifications

• A minimum of 2 years sales experience in retail.
• Strong selling skills with an emphasis on client development.
• Excellent communication skills required.
• Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
• Good leadership and motivational skills to effectively lead a team.
• Sporting spirit – must possess a competitive edge and drive to meet goals.
• Innovative thinker that will drive our brand forward.

Core Values and Traits

Accountable:

• Providing answers to questions
• Proposing solutions
• Integrating our role as a global economic player

Collaborative:

• Succeeding together
• Working together
• Sharing information
• Trusting each other

Caring:

• Respecting our people
• Caring for customers
• Diversity and concern for others

Audacious:

• Taking risks
• Being creative & innovative
• Following the less taken path
• Creating value

This job description is not intended to be exhaustive. It may be changed orally or in writing at any time by the discretion of management. We, as Lacoste associates, must always ensure that all functions of our position are represented with our core values: Accountable, Collaborative, Caring and Audacious.